Resident Experience Liaison Specialist

Mears; Birmingham; Presencial; GBP 28.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company Sick Pay

Life Assurance (2x annual salary)

Car allowance or company car

Pension contributions

Descripción de la vacante

Mears Group is seeking a Customer Liaison Officer in Birmingham to support our planned maintenance programmes within social housing. You will deliver front-line customer service, coordinate communications, attend appointments, and keep residents informed throughout works.

You will work with local teams to ensure high standards, manage expectations, handle enquiries, and contribute to positive customer outcomes while complying with KPIs and safety requirements.

Formación

• Proven experience in social housing or local authority environments.
• Strong organisational skills with high attention to detail across documents, reports and updates.
• Excellent written and verbal communication skills.
• Experience delivering projects from start to finish, managing timelines and coordinating activity.
• Experience engaging directly with residents, giving clear updates and managing expectations.

Responsabilidades

• Provide a front-line professional service to customers & tenants and deliver a positive face-to-face experience.
• Coordinate and deliver customer operations tasks and communications.
• Ensure appointments are attended on time and to standard.
• Foster positive relationships between Mears and customers and communicate outcomes.
• Support customer engagement across channels and assist with front-line enquiries.

Conocimientos

Communication skills

Organised

Attention to detail

Project coordination

Customer service

Time management

Educación

UK driving licence

Descripción del empleo

Mears Group is seeking a Customer Liaison Officer in Birmingham to support our planned maintenance programmes within social housing. You will deliver front-line customer service, coordinate communications, attend appointments, and keep residents informed throughout works.

You will work with local teams to ensure high standards, manage expectations, handle enquiries, and contribute to positive customer outcomes while complying with KPIs and safety requirements.