Resident Engagement & Liaison Lead

Retirement Villages Group; Winsley; On-site; GBP 28,000 - 36,000; Full time

Job summary

Retirement Villages Group (RVG) is seeking a Resident Liaison Co-ordinator for Avonpark Retirement Village in Winsley, Bath, on a 12-month fixed-term contract. You will be the primary link between residents, contractors and village management, helping residents stay informed and supported throughout the development programme.

You will engage residents through updates, meetings and newsletters; liaise with project teams; address concerns with care and professionalism; and promote a positive

Qualifications

• Excellent verbal and written communication across diverse groups.
• Ability to coordinate with residents, contractors and project teams.
• Strong organisational and administrative skills.

Responsibilities

• Act as main point of contact for residents during development and construction.
• Keep residents informed through updates, meetings and newsletters.
• Build trusted relationships and ensure residents feel listened to.
• Coordinate responses to resident queries and track actions.
• Attend project meetings and advocate the resident perspective.
• Monitor impact of works on village environment and raise issues.
• Support resident forums and community engagement activities.

Skills

Communication

Relationship building

Stakeholder management

Organisational skills

Problem solving

Prioritisation

Community engagement

Clear messaging

Emotional resilience

Customer focus

Job description

Retirement Villages Group (RVG) is seeking a Resident Liaison Co-ordinator for Avonpark Retirement Village in Winsley, Bath, on a 12-month fixed-term contract. You will be the primary link between residents, contractors and village management, helping residents stay informed and supported throughout the development programme.

You will engage residents through updates, meetings and newsletters; liaise with project teams; address concerns with care and professionalism; and promote a positive