Resident Experience Liaison for Village Development

Avonpark Village Management Ltd; Bath; On-site; GBP 28,000 - 38,000; Full time

Job summary

Avonpark Retirement Village, part of Retirement Villages Group, is seeking a Resident Liaison Co-ordinator to support residents during a period of development and investment. Based at Avonpark Village in Winsley, Bath, this 12-month fixed-term contract puts you at the heart of communication between residents, contractors and village management.

You will keep residents informed, manage concerns, and help ensure a positive experience throughout the development programme.

Qualifications

• Excellent verbal and written communication skills.
• Strong relationship-building and stakeholder management abilities.
• Confidence handling sensitive conversations and resolving concerns professionally.
• Excellent organisational skills and attention to detail.
• A proactive, solutions-focused approach.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience coordinating communications and community engagement activities.
• Confidence translating complex information into clear, accessible messages.
• Emotional resilience and sound judgement.
• A genuine passion for delivering excellent customer experiences and supporting communities.

Responsibilities

• Resident Engagement & Communication: Act as the main point of contact for residents regarding ongoing development and construction activity. Keep residents informed through regular updates, meetings, newsletters and communications.
• Stakeholder & Contractor Liaison: Work closely with contractors, project managers and development teams. Ensure resident needs and concerns are understood and considered throughout the project.
• Community Engagement: Maintain positive relationships with local organisations, businesses and community groups and identify opportunities to keep Avonpark connected.
• Problem Solving & Continuous Improvement: Take ownership of issues, gather feedback, and improve communication and resident experience.

Skills

Excellent verbal and written comms

Relationship building

Stakeholder management

Organisational skills

Problem solving / proactive

Multi-priority management

Customer service experience

Job description

Avonpark Retirement Village, part of Retirement Villages Group, is seeking a Resident Liaison Co-ordinator to support residents during a period of development and investment. Based at Avonpark Village in Winsley, Bath, this 12-month fixed-term contract puts you at the heart of communication between residents, contractors and village management.

You will keep residents informed, manage concerns, and help ensure a positive experience throughout the development programme.