Resident Engagement Lead — Shape Services

Anchor Hanover Group; Bradford; A distancia; GBP 46.000 - 56.000; Jornada completa

Descripción de la vacante

Anchor Hanover Group is seeking an experienced Resident Involvement Lead to join our Involvement and Wellbeing team. This home-based role involves coordinating inclusive engagement activities, enabling residents to share views and influence service improvements across England.

You will work closely with residents and colleagues to co-produce changes, gather and present feedback, and demonstrate impact. The position is a 6-month fixed-term contract with a salary of £51,000 per year, with travel

Formación

• Experience of delivering resident or community engagement activities and influencing positive change.
• Understanding of the social housing sector and regulatory expectations.
• Experience engaging with diverse communities using inclusive approaches.
• Strong communication and relationship-building with stakeholders.
• Experience analysing and presenting feedback to inform decisions.
• Excellent organisational skills to manage competing priorities.

Responsabilidades

• Coordinate and deliver resident engagement activities in line with the resident voice strategy and regulatory expectations.
• Plan and facilitate accessible and inclusive resident meetings, events and consultations.
• Support resident involvement structures, ensuring diverse voices are heard.
• Co-produce improvements with residents and involve them in shaping services.
• Gather, analyse and present resident feedback, identifying opportunities for improvement and impact.
• Build strong relationships with residents, colleagues and partners, sharing best practice.

Conocimientos

Resident engagement

Housing sector knowledge

Inclusive engagement

Communication skills

Feedback analysis

Organisational skills

Educación

Relevant degree or equivalent qualification

Descripción del empleo

Anchor Hanover Group is seeking an experienced Resident Involvement Lead to join our Involvement and Wellbeing team. This home-based role involves coordinating inclusive engagement activities, enabling residents to share views and influence service improvements across England.

You will work closely with residents and colleagues to co-produce changes, gather and present feedback, and demonstrate impact. The position is a 6-month fixed-term contract with a salary of £51,000 per year, with travel