Resident Engagement Lead (Hybrid)

Hightown Housing Association Ltd; Hemel Hempstead; Hybrid; GBP 37,000 - 45,000; Full time

Benefits offered by this job

33 days annual leave

Contributory pension

Life assurance

Annual salary review

Monthly attendance bonus

Employee Assistance Programme

Health and wellbeing initiatives

Blue Light Card

Hybrid working

Job summary

Hightown Housing Association Ltd in Hemel Hempstead is seeking a Resident Involvement Officer on a fixed term contract until 9 August 2027. You will lead on resident engagement and participation activities, ensuring residents influence services and decision-making across the organisation.

The role focuses on developing engagement initiatives, analysing feedback, delivering high-quality involvement services, and supporting resident groups.

Qualifications

• Experience of resident involvement, community development or customer engagement
• Experience in a customer-focused environment
• Excellent communication, presentation and interpersonal skills
• Strong organisational and time management abilities
• Experience planning and coordinating events and activities
• Ability to build positive relationships with diverse customers and stakeholders
• Attention to detail and administrative skills
• Good knowledge of Microsoft Office applications
• Able to work independently and take initiative
• Commitment to excellent customer service and continuous improvement
• Knowledge of social housing legislation (advantageous)
• Full driving licence and access to a vehicle for business use (essential)

Responsibilities

• Deliver a high-quality resident involvement and engagement service
• Develop inclusive opportunities for customers to influence services
• Facilitate resident panels, focus groups, consultations and scrutiny activities
• Organise engagement events, forums and community initiatives
• Gather, analyse and report on customer feedback and satisfaction data
• Work with colleagues to drive service improvements
• Support resident associations and community groups
• Produce reports and take notes at meetings and presentations
• Communicate outcomes and show how feedback influenced decisions
• Encourage participation from diverse residents and communities

Skills

Resident involvement

Customer engagement

Communication

Organisational

Event planning

Time management

Stakeholder management

MS Office

Tools

Microsoft Office

Job description

Hightown Housing Association Ltd in Hemel Hempstead is seeking a Resident Involvement Officer on a fixed term contract until 9 August 2027. You will lead on resident engagement and participation activities, ensuring residents influence services and decision-making across the organisation.

The role focuses on developing engagement initiatives, analysing feedback, delivering high-quality involvement services, and supporting resident groups.