Resident Voice Lead (Remote/Travel Across England)

Anchor; United Kingdom; Remote; GBP 46,000 - 56,000; Full time

Benefits offered by this job

Pension plan – 4% to 8% with company-m

Annual leave and wellbeing benefits

Discounts on shopping, holidays, tech

Blue Light Card

Job summary

Anchor is seeking an experienced Resident Involvement Lead to drive the resident voice in shaping services across England. The role is home-based with frequent travel, leading inclusive engagement and co-production with residents and colleagues.

You'll coordinate engagement activities, analyse feedback and present insights to drive service improvements, ensuring underrepresented voices are heard and that regulatory expectations are met.

Qualifications

• Experience delivering resident or community engagement activities with evidence of positive change.
• Understanding of the social housing sector and regulatory requirements (Regulator of Social Housing transparency, influence and accountability).
• Experience engaging with diverse communities using inclusive approaches.
• Strong communication and relationship-building skills to work with a range of stakeholders.
• Experience analysing and presenting feedback to inform decisions and service improvements.
• Excellent organisational skills and ability to manage competing priorities.
• A relevant degree, equivalent qualification or substantial practical experience.

Responsibilities

• Coordinate and deliver resident engagement activities in line with the resident voice strategy and regulatory expectations.
• Plan and facilitate accessible and inclusive resident meetings, events and consultations.
• Support resident involvement structures, ensuring diverse and underrepresented voices are heard.
• Work with residents and colleagues to co-produce improvements and involve residents in shaping services.
• Gather, analyse and present resident feedback, identifying opportunities for improvement and demonstrating impact.
• Build strong relationships with residents, colleagues and partners, sharing good practice and supporting effective engagement.

Skills

Resident engagement

Stakeholder engagement

Communication

Analytical thinking

Organisation

Degree or experience

Education

Degree or equivalent qualification

Tools

Digital engagement tools

Job description

Anchor is seeking an experienced Resident Involvement Lead to drive the resident voice in shaping services across England. The role is home-based with frequent travel, leading inclusive engagement and co-production with residents and colleagues.

You'll coordinate engagement activities, analyse feedback and present insights to drive service improvements, ensuring underrepresented voices are heard and that regulatory expectations are met.