Resident Liaison for Retrofit Programs

Mears; Cambourne; Presencial; GBP 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company Sick Pay

Life Assurance (2x annual salary)

Pension contributions 5% employee 3%em

25 days annual leave + bank holidays

Employee Assistance Programme

Mears Rewards

Descripción de la vacante

Mears is seeking a Resident Liaison Officer to support the SHDF retrofit programme within social housing. You will provide front-facing guidance, maintain proactive communication, and keep residents informed throughout the works lifecycle.

Join a team focused on putting customers first, coordinating access, addressing concerns, and delivering exceptional service across multiple sites.

Formación

• Strong customer service orientation and a resident-focused approach.
• Experience as a Resident Liaison or similar role is desirable.
• Excellent written, verbal and interpersonal communication skills.
• Ability to juggle multiple priorities in a busy environment.
• Good organisational, planning and time management skills.

Responsabilidades

• Act as the main point of contact for residents during retrofit works and provide regular updates.
• Build positive relationships with residents and address their needs and concerns professionally.
• Explain planned works, timescales and expectations before, during, and after works.
• Coordinate access to properties and minimise disruption in collaboration with residents and teams.
• Support residents, including those who are vulnerable or need extra help.
• Liaise with site teams and contractors to resolve queries and complaints swiftly.
• Carry out resident visits and maintain face-to-face communication throughout the works.
• Maintain records of communications, appointments, and access arrangements.

Conocimientos

Customer service

Resident liaison

Communication skills

Organisational skills

Stakeholder management

Descripción del empleo

Mears is seeking a Resident Liaison Officer to support the SHDF retrofit programme within social housing. You will provide front-facing guidance, maintain proactive communication, and keep residents informed throughout the works lifecycle.

Join a team focused on putting customers first, coordinating access, addressing concerns, and delivering exceptional service across multiple sites.