Resident Liaison Lead — Social Housing Refurbishment

Retrofit Professionals; Norwich; Presencial; GBP 22.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days annual leave

Life cover 2x salary

Employee discounts

Cycle to work scheme

CSR days

Descripción de la vacante

Equans is recruiting for a Resident Liaison Officer (RLO) to join our team in Norwich, supporting refurbishment and retrofit works on social housing schemes. You will be the primary contact for residents, ensuring they are informed, respected and supported throughout the programme to maintain high satisfaction and smooth on-site delivery.

You’ll coordinate communications, liaise with multiple stakeholders, and help safeguard vulnerable residents while contributing to the project’s positive

Formación

• Experience in a Resident Liaison Officer, Housing Officer, Customer Service or Community Engagement role—ideally within construction, refurbishment, or housing environments.
• Excellent communication and interpersonal skills.
• Confident in resolving sensitive issues calmly and professionally.
• Organised and proactive, with strong attention to detail.
• Comfortable working independently and managing your own workload.

Responsabilidades

• Act as the first point of contact for residents affected by planned works on site
• Deliver clear, timely communications before, during, and after works
• Liaise with internal teams, contractors and external stakeholders to ensure access, scheduling and programme information is shared appropriately
• Coordinate resident engagement activities including letters, packs, satisfaction surveys and feedback follow-ups
• Log, monitor and resolve resident concerns, queries and complaints
• Maintain records of visits, contact, access issues and resolutions
• Work closely with site management to minimise disruption to residents and resolve issues promptly
• Identify and support vulnerable residents, ensuring safeguarding measures are followed
• Contribute to the positive image of Equans on site and in the wider community

Conocimientos

Communication skills

Resident liaison

Customer service

Organised

Independent worker

Driving licence

Descripción del empleo

Equans is recruiting for a Resident Liaison Officer (RLO) to join our team in Norwich, supporting refurbishment and retrofit works on social housing schemes. You will be the primary contact for residents, ensuring they are informed, respected and supported throughout the programme to maintain high satisfaction and smooth on-site delivery.

You’ll coordinate communications, liaise with multiple stakeholders, and help safeguard vulnerable residents while contributing to the project’s positive