Resident Engagement & Coordination Specialist (Hybrid)

Rullion Managed Services; Rhiwderin; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

Rullion Ltd is seeking a dedicated Resident Liaison Officer to support energy efficiency installations. The role is 37 hours per week, a 6-month contract with potential for permanency, based in Coventry with onsite/hybrid flexibility.

You will engage residents, coordinate with Housing Associations and site teams, handle sensitive communication, and drive a positive customer journey across multiple sites. A focus on vulnerable residents, accessibility awareness, and a full UK driving licence is

Qualifications

• Experience liaising with residents and stakeholders in construction or retrofit settings.
• Experience supporting vulnerable customers and accessibility needs.
• Full UK driving licence.

Responsibilities

• Act as main point of contact for residents throughout the project lifecycle.
• Communicate planned works and access requirements clearly.
• Identify and support vulnerable residents and accessibility needs.
• Coordinate resident visits across Cambridge and surrounding areas.
• Escalate safeguarding or accessibility concerns to senior stakeholders.
• Maintain accurate records of resident interactions and outcomes.
• Provide regular updates to project and senior stakeholders.

Skills

Resident liaison

Customer service

Communication skills

Time management

Driving licence

Job description

Rullion Ltd is seeking a dedicated Resident Liaison Officer to support energy efficiency installations. The role is 37 hours per week, a 6-month contract with potential for permanency, based in Coventry with onsite/hybrid flexibility.

You will engage residents, coordinate with Housing Associations and site teams, handle sensitive communication, and drive a positive customer journey across multiple sites. A focus on vulnerable residents, accessibility awareness, and a full UK driving licence is