Resident Compliance & Enquiries Coordinator (Hybrid)

TCH

Tunbridge Wells

Hybrid

GBP 26,000 - 35,000

Full time

8 days ago

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Benefits offered by this job

Contributory pension up to 10%

Life assurance 4x annual salary

30 days annual leave + bank holidays

Two volunteer days per year

Digital GP service and counselling

Eye test voucher

Enhanced parental leave

Flexible benefits

Annual flu vaccinations

Job summary

Town & Country Housing is seeking a proactive Property Compliance Coordinator to join our Contracts and Compliance Team. You will support our response to Awaab’s Law enquiries, helping ensure residents receive timely, high-quality service while maintaining compliance with legislative requirements.

In this hybrid role, you will be the first point of contact for residents, coordinate communications, manage diaries and appointments, process reports, and help the team deliver safe, well-maintained

Qualifications

GCSE English and Maths are essential.
Experience handling customer enquiries, complaints, reports or compliance administration is advantageous.
Strong administrative experience and excellent organisational skills is required.

Responsibilities

Be the first point of contact for residents and coordinate communications.
Manage diaries and appointments and process reports.
Support audits and performance reporting to ensure compliance standards are met.

Skills

Administrative experience

Organisational skills

Customer service

GCSE English

GCSE Maths

Microsoft Office

Education

GCSEs

Tools

Microsoft Office

Job description

In this hybrid role, you will be the first point of contact for residents, coordinate communications, manage diaries and appointments, process reports, and help the team deliver safe, well-maintained

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