Remote Compliance & Data Coordinator - Social Housing

Hatched Recruitment Group; Sittingbourne; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

Hatched Recruitment Group is seeking a Compliance Officer to provide administrative support to a compliance team within a social housing organisation. You will help maintain accurate compliance records, monitor performance against KPIs and coordinate access to properties.

The role involves handling data, liaising with residents and contractors, and supporting continuous improvement of compliance procedures.

Qualifications

• Experience in compliance or asset management, ideally within social housing.
• Understanding of compliance requirements within housing organisations.
• Experience monitoring KPIs and managing large volumes of data accurately.
• Strong numerical, analytical and organisational skills.
• Excellent written and verbal communication skills.
• Ability to prioritise workloads, meet deadlines and work under pressure.
• Good attention to detail and confidence using databases and administrative systems.

Responsibilities

• Provide administrative support to Compliance Managers and the wider team.
• Arrange appointments and coordinate access to properties.
• Maintain accurate compliance records and update internal systems and databases, including Apex.
• Monitor shared inboxes and respond to queries from residents, colleagues and external contacts.
• Support compliance contracts and monitor performance against KPIs.
• Assist with data analysis, reporting and quality checks.
• Raise work orders, process invoices and maintain relevant documentation.
• Liaise with internal departments and external contractors to resolve queries and complaints.
• Monitor remedial works and ensure activities are completed on time.
• Support continuous improvement and ensure compliance procedures are followed.

Skills

Data management

KPI monitoring

Analytical skills

Communication skills

Time management

Tools

Apex

Job description

Hatched Recruitment Group is seeking a Compliance Officer to provide administrative support to a compliance team within a social housing organisation. You will help maintain accurate compliance records, monitor performance against KPIs and coordinate access to properties.

The role involves handling data, liaising with residents and contractors, and supporting continuous improvement of compliance procedures.