Awaab's Law Case Coordinator

Service Care; Doncaster; On-site; GBP 26,000 - 34,000; Full time

Job summary

Service Care is seeking a proactive Awaab's Law Case Handler to coordinate housing hazard cases from report to resolution, ensuring timely actions, safety compliance and clear resident communication.

You will log cases, prioritise vulnerable residents, arrange inspections with surveyors, track deadlines and collate evidence for escalations, complaints or MP inquiries. Join a team dedicated to improving housing standards and resident wellbeing.

Qualifications

• Experience in housing management, repairs, property maintenance, or complaints handling.
• Excellent organisational and case management skills.
• Strong communication and interpersonal skills with residents.

Responsibilities

• Receive, log and manage reports of damp, mould, leaks, condensation and other prescribed housing hazards.
• Assess and prioritise cases based on risk, giving particular consideration to vulnerable residents.
• Arrange property inspections with surveyors, ensuring appointments and investigations are completed within Awaab's Law statutory timescales.
• Monitor case progress and actively chase outstanding actions with repairs teams, contractors, surveyors and planners to prevent delays.
• Act as the main point of contact for residents, providing regular updates and clear communications throughout inspections and remedial works.

Skills

Organised

Customer service

Job description

Service Care is seeking a proactive Awaab's Law Case Handler to coordinate housing hazard cases from report to resolution, ensuring timely actions, safety compliance and clear resident communication.

You will log cases, prioritise vulnerable residents, arrange inspections with surveyors, track deadlines and collate evidence for escalations, complaints or MP inquiries. Join a team dedicated to improving housing standards and resident wellbeing.