Resident Communications Lead - Housing Retrofit

Fawkes & Reece Group; Chester; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Holiday pay included

PAYE

Umbrella option

Job summary

Fawkes & Reece Group in Chester is seeking a Tenant/Resident Liaison Officer to support a retrofit housing project in Chester and Stoke with an ASAP start until end of November. The role may become permanent for the right candidate.

You will deliver clear communications to residents, act as main contact for enquiries, coordinate access, resolve issues promptly, and maintain accurate documentation. A driving licence and own transport are essential, with strong customer service and IT skills.

Qualifications

• Experience as Tenant Liaison Officer or similar role is preferred
• Strong communication and customer service skills required
• Driving licence and own transport essential
• IT skills including basic office software and documentation

Responsibilities

• Deliver clear and effective communications to customers and residents about the nature and scope of works
• Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically
• Coordinate access arrangements to ensure works are delivered smoothly and on schedule
• Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions
• Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation

Skills

Customer service

Communication

IT skills

Driving licence

Tools

MS Office

Job description

Fawkes & Reece Group in Chester is seeking a Tenant/Resident Liaison Officer to support a retrofit housing project in Chester and Stoke with an ASAP start until end of November. The role may become permanent for the right candidate.

You will deliver clear communications to residents, act as main contact for enquiries, coordinate access, resolve issues promptly, and maintain accurate documentation. A driving licence and own transport are essential, with strong customer service and IT skills.