Resident-Centric Property Manager (Hybrid/Remote)

Pinnacle Group Limited; Hailsham; Remote; GBP 33,000 - 34,000; Full time

Benefits offered by this job

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Enhanced Pension Scheme

Additional Annual Leave

Life Assurance

Flexible Working Arrangements

Season Ticket Loans

Maternity/paternity packages

Retail Discounts

Job summary

Pinnacle Group Limited is seeking an experienced Property Manager to lead a mixed-tenure housing management portfolio across London with a strong focus on resident experience.

This remote, UK-wide role requires on-site travel up to 3 days per week, a full UK driving licence, and ARLA Level 3 and/or MIRPM qualifications or a commitment to achieve them; you will manage tenancy lifecycles, service charges, health and safety, and client reporting while upholding Pinnacle’s values.

Qualifications

• Proven operational experience managing contracts within Build to Rent, Residential Lettings, or Block/Leasehold Management.
• Strong written and verbal communication skills.
• Proactive and confident problem-solver with a solutions-focused mindset.
• Highly organised, able to manage competing priorities effectively in a fast-paced environment.
• ARLA Level 3 and/or MIRPM qualified or willing to work towards qualification.

Responsibilities

• Manage a mixed-tenure property portfolio across London (social rent and market rent), delivering a full housing management service.
• Act as a highly customer-facing Property Manager, consistently delivering excellent resident and client experience.
• Operate in a hybrid role with regular on-site presence to ensure effective management and compliance.
• Lead the full tenancy lifecycle, including move-ins, move-outs, viewings, deposit negotiations, void management and tenancy administration.
• Serve as the main point of contact for residents, managing day-to-day queries, correspondence, defects and end-of-defect inspections.
• Oversee building and estate management, including repairs, defect monitoring, contractor oversight, cleaning, gardening, PPM and weekly inspections.
• Ensure full Health & Safety and statutory compliance in line with landlord obligations and Pinnacle Group policies, including weekly void flushing.
• Manage service charge budgets and deliver annual reconciliations, alongside monthly client KPI reporting within agreed targets.
• Support mobilisation and onboarding of new properties, logging and progressing repairs through PML and defect systems within KPIs.
• Promote ESG and community engagement through quarterly resident activities, supporting operational targets, maintaining confidentiality, and undertaking reasonable duties as required.

Skills

Customer-focused

Strong communication

Highly organised

Problem-solving

Flexible on-site hours

Education

ARLA Level 3

MIRPM

Job description

Pinnacle Group Limited is seeking an experienced Property Manager to lead a mixed-tenure housing management portfolio across London with a strong focus on resident experience.

This remote, UK-wide role requires on-site travel up to 3 days per week, a full UK driving licence, and ARLA Level 3 and/or MIRPM qualifications or a commitment to achieve them; you will manage tenancy lifecycles, service charges, health and safety, and client reporting while upholding Pinnacle’s values.