Property Manager

Pinnacle Group Limited; England; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Pension scheme

Annual leave

Maternity/Paternity leave

Sick pay

Career development opportunities

Job summary

Pinnacle Group is seeking an experienced Property Manager to join the Homes Team and manage a portfolio across Brent and surrounding areas. The role focuses on delivering a high-standard housing management service across mixed-tenure properties, coordinating with residents, clients, and contractors to ensure excellent customer experience.

The ideal candidate will have housing management or lettings experience, strong communication, and the ability to build partnerships with residents and

Qualifications

• CIH / ARLA qualification or equivalent, or willing to undertake such qualifications.
• Proven front-line housing management experience with strong customer service.
• Strong communication and interpersonal skills; ability to manage a varied workload.
• Valid UK driving license with access to own vehicle.

Responsibilities

• To manage the overall tenancy journey and act as the main point of contact for all residents.
• Manage the site service charge budget and deliver yearly reporting for end of year service charge accounts.
• Carry out all building management duties including repairs, inspections, and estate services.
• Coordinate day-to-day running of the building and ensure residents are informed.
• Undertake inspections, monitor contractors, and provide regular reports.
• Mobilise contracts and onboard properties into management at lease out stage.
• Carry out tenancy administration including move in/out and deposit negotiations.

Skills

Communication skills

Relationship-building

Organised

Customer service

Education

CIH / ARLA qualification or equivalent

Job description

The following content displays a map of the jobs location - Brent

Pinnacle Group are looking for an experienced Property Manager to join our Homes Team and manage a portfolio of homes across Brent and the surrounding areas. This role is responsible for delivering an excellent housing management service across a mixed-tenure portfolio including affordable housing, social housing and shared ownership properties. Working closely with residents, clients and stakeholders, the successful candidate will take ownership of their patch, ensuring high service standards are maintained while fostering positive communities and delivering an outstanding customer experience.

Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

The ideal candidate will have experience within housing management, residential lettings or the wider property sector and be passionate about delivering exceptional customer service. They will be an organised and self-motivated individual with strong communication and relationship-building skills, capable of managing a varied workload and building effective partnerships with residents, contractors and clients. The successful candidate will be proactive, resilient and solutions-focused, with a good understanding of housing management practices and a commitment to maintaining high standards across their portfolio .

This is a hybrid role and a full UK driving licence and access to a vehicle are essential.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key Responsibilities:

• To manage the overall tenancy journey and management of the site and act as the main point of contact for all residents
• Management of the site service charge budget and deliver yearly reporting for end of year service charge accounts.
• To carry out all building management duties for the portfolio including general repairs, monitor defects and estate services such as tendering for contractors including cleaning, gardening and monthly PPM tasks
• To co-ordinate the day to day running of the building, liaising with tenants to ensure all relevant information is communicated correctly and efficiently.
• To undertake inspections to check upon the condition of the buildings and grounds, monitoring, consulting and supervising contractors on a weekly basis and provide a report.
• To progress the mobilisation of contracts and undertake duties to onboard properties into management at lease out stage.
• To carry out all property management duties including move in and move out, deposit release negotiations and general tenancy administration.

Key requirements:

• Strong understanding of affordable rent unit management, residential lettings, and up-to-date knowledge of housing legislation and best practice.
• Proven experience in front-line housing management, delivering high-quality customer service.
• Ability to manage the full range of housing management tasks, including voids, sign-ups, estate inspections, and repair reporting.
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with tenants and stakeholders.
• Possesses CIH / ARLA qualification or similar, or willing to undertake such qualifications.
  Valid UK driving license with access to own vehicle

Our Offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including: