Resident-Centric Leasehold Manager

Reed; Norwich; On-site; GBP 21,000 - 30,000; Full time

Job summary

Reed in Norwich is seeking a Leaseholder Manager to lead leasehold and shared ownership services within a residential community. The role focuses on delivering high-quality, customer-focused service and improving resident satisfaction while ensuring compliance with lease terms and related legislation.

You will work with residents, contractors, and internal teams to drive improvements, oversee obligations, and provide expert guidance on a wide range of leasehold matters, contributing to

Qualifications

• Experience managing leasehold or shared ownership services.
• Strong customer service orientation with residents.
• Ability to interpret lease terms and relevant legislation.

Responsibilities

• Act as the leasehold services champion, promoting best practice.
• Lead on service improvements using resident feedback and data insights.
• Manage service charge processes with accuracy and transparency.

Skills

Leasehold management

Customer service

Stakeholder liaison

Performance data analysis

Communication

Job description

Reed in Norwich is seeking a Leaseholder Manager to lead leasehold and shared ownership services within a residential community. The role focuses on delivering high-quality, customer-focused service and improving resident satisfaction while ensuring compliance with lease terms and related legislation.

You will work with residents, contractors, and internal teams to drive improvements, oversee obligations, and provide expert guidance on a wide range of leasehold matters, contributing to