Leasehold Management Specialist (Hybrid)

Civic Recruitment Limited; Selby; Hybrid; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Civic Recruitment Limited is recruiting for a Leasehold Officer on a 3–4 month contract with a local authority, based primarily in Selby with hybrid working options. The role involves delivering an effective leasehold management service, handling leaseholder accounts, service charges, and ground rents, and providing first-class customer service.

You will work with housing, finance, and property teams to ensure compliance with leasehold legislation and organisational policies, resolving enquiries

Qualifications

• Previous experience in a Leasehold Officer, Service Charge Officer, or similar housing management role.
• Knowledge of leasehold management practices, service charges, and ground rents.
• Understanding of relevant leasehold legislation and compliance requirements.
• Proficient in Microsoft Office and housing management systems.
• Ability to work independently as well as collaboratively within a team.

Responsibilities

• Manage leaseholder accounts, including the administration of service charges and ground rent accounts.
• Prepare, issue, and maintain accurate service charge statements and supporting documentation.
• Ensure compliance with lease agreements, statutory requirements, and relevant leasehold legislation.
• Maintain accurate and up-to-date records relating to leasehold properties, agreements, and financial information.
• Act as the first point of contact for leaseholders, responding to enquiries and providing advice in a professional and customer-focused manner.
• Investigate and resolve leaseholder disputes, complaints, and account queries promptly and effectively.
• Work collaboratively with colleagues across housing, finance, and property services to support the smooth delivery of leasehold services.
• Contribute to the continuous improvement of leasehold processes and service delivery.
• Ensure all work is completed in accordance with organisational policies, procedures, and service standards.

Skills

Administrative skills

Attention to detail

Communication skills

Record-keeping

Teamwork

Tools

Microsoft Office

Housing management systems

Job description

Civic Recruitment Limited is recruiting for a Leasehold Officer on a 3–4 month contract with a local authority, based primarily in Selby with hybrid working options. The role involves delivering an effective leasehold management service, handling leaseholder accounts, service charges, and ground rents, and providing first-class customer service.

You will work with housing, finance, and property teams to ensure compliance with leasehold legislation and organisational policies, resolving enquiries