Leasehold Manager

Construction; Norwich; Hybride; GBP 26 000 - 34 000; Plein temps

Avantages offerts par ce poste

Temp-to-perm opportunity

37 hours per week

Norwich location

Résumé du poste

Hays partners with an established Norwich housing provider to recruit a Leasehold / Neighbourhood Officer. The role covers leasehold and neighbourhood management with a varied caseload, offering a 37-hour week and a 3-month initial contract in Norwich. You will support anti-social behaviour cases, estate visits and landlord consent processes.

Experience in social housing and leasehold legislation is preferred; driving licence and own vehicle are required for this role.

Qualifications

• Experience in leasehold, homeownership, housing or neighbourhood management.
• Knowledge of leasehold legislation and Section 20 consultations.
• Experience handling resident cases and anti-social behaviour (ASB).

Responsabilités

• Manage leasehold and neighbourhood cases and inquiries.
• Provide advice to leaseholders and shared owners.
• Conduct estate and property visits and inspections.
• Liaise with contractors and internal/external stakeholders.
• Handle breaches of lease and enforcement actions as needed.
• Assist with planned maintenance and service improvements.
• Support resident engagement and service enhancements.

Connaissances

Leasehold management

Neighbourhood management

Housing management

Case load management

ASB knowledge

Description du poste

Leasehold / Neighbourhood Officer - Norwich

Norwich, Norfolk

19.00 per hour PAYE / circa 24.50 per hour Umbrella / 37 hours per week 3 months initially Potential Temp-to-Perm

Your new company

Hays is working in partnership with an established housing provider in Norwich to recruit an experienced Leasehold / Neighbourhood Officer.This is an initial 3-month temporary position with the potential for extension and the opportunity to become permanent for the right candidate.

Your new role

You will provide a comprehensive housing management service specifically supporting leaseholders and shared owners, acting as a key point of contact for residents while managing your own varied caseload.
Your responsibilities will include:

• Managing leasehold and neighbourhood cases
• Providing advice and guidance to leaseholders and shared owners
• Carrying out estate inspections, home visits and property visits
• Managing anti-social behaviour cases and breaches of lease
• Investigating and resolving resident complaints and complex enquiries
• Managing Section 20 consultations relating to major works
• Processing applications for landlord consent and permissions
• Ensuring residents understand their rights and responsibilities under their lease
• Working alongside service charge and asset management teams
• Liaising with contractors and other internal and external stakeholders
• Supporting planned maintenance and improvement worksSupporting resident engagement and service improvements
• Taking appropriate enforcement action where required

What you'll need to succeed

You will ideally have previous experience within leasehold, homeownership, housing or neighbourhood management and be confident managing your own caseload.Experience within social housing would be particularly beneficial, alongside knowledge of leasehold legislation, Section 20 consultation, resident case management, ASB and neighbourhood services.Applications are welcomed from candidates who have previously worked as a Leasehold Officer, Homeownership Officer, Housing Officer, Neighbourhood Officer, Leasehold Services Officer or Home Ownership Specialist.A full UK driving licence and access to your own vehicle are required for this role.

• 19.00 per hour PAYE / circa 24.50 per hour Umbrella
• 37 hours per week
• Initial 3-month contract
• Potential for extension
• Temp-to-perm opportunity
• Norwich-based housing opportunity
• Opportunity to work across both leasehold and neighbourhood housing services

Email:
Telephone: (phone number removed)