Resident Access & Safety Liaison

Bristol City Council; West of England; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Brand-new service opportunity

Flexible working where possible

Local Government Pension Scheme

Job summary

Bristol City Council is seeking two Customer Liaison Officers to join the new Access Management Team, working across Bristol to remove barriers to essential inspections and safety checks.

You will visit residents, build trusted relationships, coordinate with partner agencies and develop practical solutions with empathy. A full UK driving licence is required for fieldwork and travel across the city.

Qualifications

• Proven track record of delivering excellent customer service.
• Strong communication skills and ability to build trust with diverse groups.
• Ability to manage sensitive conversations with empathy and professionalism.
• Experience taking ownership and resolving issues to a successful outcome.
• Organised with the ability to manage a varied caseload.
• Proactive, creative problem solving and independent decision making.
• Good IT skills with Microsoft 365 applications.
• Full UK driving licence and access to a vehicle for business use.

Responsibilities

• Work directly with residents to understand and resolve barriers preventing access to homes.
• Undertake home visits and face-to-face engagement city-wide to tailor solutions.
• Support compliance workstreams including safety hazards and statutory duties.
• Identify vulnerabilities and refer to internal/external support as appropriate.
• Coordinate appointments with operational teams, contractors and partner agencies.
• Assist residents in complex circumstances to navigate service challenges.
• Manage inquiries, concerns and complaints with empathy and professionalism.
• Take ownership from first contact to resolution and keep residents informed.
• Gather feedback to improve resident engagement and service delivery.

Skills

Customer service

Communication

Driving licence

Microsoft 365

Empathy

Problem solving

Independent work

Tools

Microsoft 365

Job description

Bristol City Council is seeking two Customer Liaison Officers to join the new Access Management Team, working across Bristol to remove barriers to essential inspections and safety checks.

You will visit residents, build trusted relationships, coordinate with partner agencies and develop practical solutions with empathy. A full UK driving licence is required for fieldwork and travel across the city.