Resident Access & Compliance Specialist

Bristol City Council; West of England; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Generous annual leave

Hybrid working

Local Government Pension Scheme

Job summary

Bristol City Council is recruiting two Access Compliance Officers to join the newly established Access Management Team in a fixed-term role. The posts involve resident engagement, investigation, evidence gathering and legal case management to secure access and protect tenants’ safety.

You will work with residents, operational teams and the legal function to progress cases, identify barriers, and support enforcement actions while keeping residents informed and safe.

Qualifications

• Experience in legal, regulatory, housing or compliance environments with ability to manage complex cases.

Responsibilities

• Manage and progress complex no-access and compliance cases across statutory workstreams.
• Work with residents, operational teams, contractors and legal to secure access and outcomes.
• Identify barriers to access and resolve issues before legal action.
• Gather, review and manage evidence to support legal action when required.
• Prepare legal docs, evidence packs and witness statements for court proceedings.
• Support the legal function with robust evidence to progress injunctions and enforcement.
• Attend court proceedings and provide evidence as required on access-related cases.
• Collaborate with support agencies to improve resident outcomes and equality.
• Manage caseloads, prioritise demands and meet deadlines.

Skills

Litigation knowledge

Communication skills

Problem solving

Organised / proactive

Public engagement

Microsoft 365

Tools

Microsoft 365

Job description

Bristol City Council is recruiting two Access Compliance Officers to join the newly established Access Management Team in a fixed-term role. The posts involve resident engagement, investigation, evidence gathering and legal case management to secure access and protect tenants’ safety.

You will work with residents, operational teams and the legal function to progress cases, identify barriers, and support enforcement actions while keeping residents informed and safe.