Access Compliance Officer

Bristol City Council; West of England; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Generous annual leave

Hybrid working

Local Government Pension Scheme

Job summary

Bristol City Council is recruiting two Access Compliance Officers to join the newly established Access Management Team in a fixed-term role. The posts involve resident engagement, investigation, evidence gathering and legal case management to secure access and protect tenants’ safety.

You will work with residents, operational teams and the legal function to progress cases, identify barriers, and support enforcement actions while keeping residents informed and safe.

Qualifications

• Experience in legal, regulatory, housing or compliance environments with ability to manage complex cases.

Responsibilities

• Manage and progress complex no-access and compliance cases across statutory workstreams.
• Work with residents, operational teams, contractors and legal to secure access and outcomes.
• Identify barriers to access and resolve issues before legal action.
• Gather, review and manage evidence to support legal action when required.
• Prepare legal docs, evidence packs and witness statements for court proceedings.
• Support the legal function with robust evidence to progress injunctions and enforcement.
• Attend court proceedings and provide evidence as required on access-related cases.
• Collaborate with support agencies to improve resident outcomes and equality.
• Manage caseloads, prioritise demands and meet deadlines.

Skills

Litigation knowledge

Communication skills

Problem solving

Organised / proactive

Public engagement

Microsoft 365

Tools

Microsoft 365

Job description

Posts Available | Fixed Term Contract / Secondment Opportunity (12-18 Months) | Full Time

Job description

Ready to help shape a brand-new service and make a real difference to residents?

We're looking for two highly motivated and solution-focused Access Compliance Officers to join Bristol City Council's newly established Access Management Team.

This is an exciting opportunity to be part of a new service that has been created to improve resident safety, support vulnerable households and ensure the Council can effectively meet its statutory landlord responsibilities. The team has been developed following a service review which identified the need for a dedicated, resident-focused approach to managing access challenges across a range of housing and compliance workstreams.

Working across areas including gas safety, electrical safety, Housing Health and Safety Rating System (HHSRS) interventions, disrepair, stock condition activity and other landlord obligations, you'll be responsible for progressing complex access cases while balancing compliance requirements with the needs of residents.

This role combines resident engagement, investigation, evidence gathering, legal case management and problem-solving. You'll work with residents, operational teams and the legal function to secure access, reduce barriers and ensure the Council can maintain safe homes for tenants across Bristol.

If you're looking for a role where you can make a genuine difference while helping to shape a developing service, we'd love to hear from you.

What you'll be doing

• Managing and progressing complex no-access and compliance cases across a wide range of statutory workstreams.
• Working closely with residents, operational teams, contractors and the legal function to secure access and achieve positive outcomes.
• Identifying barriers to access and working proactively with residents to resolve issues before legal action becomes necessary.
• Gathering, reviewing and managing evidence to support legal action where required.
• Preparing legal documentation, evidence packs and witness statements to support court proceedings and access-related legal remedies.
• Supporting the legal function by providing robust evidence and case information to progress injunction applications and other enforcement activities.
• Attending court proceedings where required, providing evidence and supporting Bristol City Council's position in access-related cases.
• Working alongside support agencies and internal services to identify vulnerabilities, implement reasonable adjustments and improve resident outcomes.
• Assessing risk, managing competing priorities and ensuring cases are progressed within required timescales.
• Contributing to the development of consistent access management processes and helping embed the Council's Gain Access Policy across Housing and Landlord Services.

What we're looking for

We're seeking individuals with experience of working within legal, regulatory, housing or compliance environments who can confidently manage complex cases and make sound decisions.

Most importantly, we're looking for people who can balance compliance requirements with a resident-focused approach, using strong communication and problem-solving skills to achieve positive outcomes.

You’ll bring:

• Working knowledge of litigation processes relating to tenancy breaches, evidence gathering, case progression and court proceedings.
• Experience of preparing accurate and robust legal documentation, evidence packs and witness statements.
• Knowledge of housing law and legal processes relating to tenancy breaches and access enforcement.
• Experience presenting cases or supporting legal proceedings.
• Strong communication skills with the ability to explain complex legal and procedural information clearly and confidently.
• The ability to manage a complex caseload, prioritise competing demands and meet statutory and court deadlines.
• A proactive, organised and solution-focused approach to work.
• Experience of working with members of the public with tact, sensitivity and professionalism.
• A commitment to equality, diversity and inclusion.
• Good working knowledge of Microsoft 365 and other digital systems.

Experience in housing, tenancy enforcement, legal services, compliance, environmental health, landlord services or local government would be advantageous.

Why work with us?

At Bristol City Council, we're committed to keeping residents safe and delivering excellent landlord services.

We offer:

• The opportunity to help establish and shape a brand-new Access Management Team.
• A varied and rewarding role combining investigation, resident engagement, compliance and legal case management.
• The chance to influence how access management is delivered across one of the largest housing providers in the city.
• Supportive leadership and professional development opportunities.
• Generous annual leave entitlement.
• Flexible and hybrid working arrangements where operationally possible.
• Access to the Local Government Pension Scheme.
• The opportunity to make a genuine difference to the lives of Bristol residents.

Join us

This team has been created to transform how Bristol City Council manages access challenges by moving from a reactive approach to one that is proactive, consistent and resident-focused. The successful candidates will play a key role in supporting residents, reducing no-access cases and ensuring the Council can meet its statutory and regulatory obligations.

If you're passionate about problem-solving, working with people and helping deliver safer homes for residents across Bristol, we'd love to hear from you.

We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

If you would like any more information after reading the job advert, Job Description and Person Specification, please contact Tom Nipper [e-mail]

Bristol City Council strives to have a workforce that reflects the communities it serves. We are committed to ensuring diversity in our hiring process and welcome applications from all sections of the community. We particularly welcome applications from Black and racially minoritised, Disabled and Female candidates who are currently under-represented within this service. Appointments will be made on merit.