Resident Access & Safety Liaison

Sandwell Local Area Partnership; Brades Vilage; Remote; GBP 25,000 - 32,000; Full time

Job summary

Sandwell Council is seeking an Access Liaison Officer to join the Asset Management Maintenance Services team at the Operations and Development Centre in Oldbury, West Midlands. The role focuses on arranging access for safety inspections and supporting vulnerable residents while maintaining compliance.

You will liaise between residents, contractors, trades teams and council services, building trust and facilitating access while handling complex cases with sensitivity and authority.

Qualifications

• Minimum of three years' experience in housing, property, compliance or customer-facing environment.
• Experience dealing directly with members of the public.
• Experience maintaining administrative systems and accurate records.
• Experience gathering, monitoring and reporting information and data.
• Experience maintaining robust audit trails and documentation.

Responsibilities

• Build positive relationships with tenants and residents to facilitate property access.
• Support customers through the inspection and compliance process.
• Undertake home visits to resolve access issues and prevent escalation.
• Serve legal notices and support legal processes where access has been repeatedly refused.
• Prepare and present evidence for legal proceedings and attend court when required.
• Support forced entry procedures and coordinate relevant officers and contractors.
• Maintain accurate records and ensure compliance with Council procedures.
• Monitor and report information to support service performance and compliance targets.
• Work collaboratively with housing, maintenance, safeguarding and customer services teams.

Skills

Strong communication

Interpersonal skills

Organisational skills

Customer service

Tools

Word

Excel

Outlook

PowerPoint

Job description

Sandwell Council is seeking an Access Liaison Officer to join the Asset Management Maintenance Services team at the Operations and Development Centre in Oldbury, West Midlands. The role focuses on arranging access for safety inspections and supporting vulnerable residents while maintaining compliance.

You will liaise between residents, contractors, trades teams and council services, building trust and facilitating access while handling complex cases with sensitivity and authority.