Housing Access & Safety Liaison Officer

WMJobs; Oldbury; On-site; GBP 24,000 - 30,000; Full time

Job summary

Sandwell Council is seeking a proactive Access Liaison Officer to join the Asset Management Maintenance Services team in Oldbury. You will act as the vital link between residents, contractors and Council services to arrange access for important safety inspections including gas, electrical and fire safety checks, with a focus on vulnerable residents and those with complex needs.

The role involves building trust with tenants, supporting customers through inspection and compliance processes,

Qualifications

• Minimum of three years' experience in housing, property, compliance or customer-facing work.
• Experience dealing directly with members of the public.
• Experience maintaining administrative systems and robust records.

Responsibilities

• Act as the link between residents, contractors and Council services to arrange access.
• Coordinate access for gas, electrical and fire safety inspections.
• Support vulnerable residents and those with complex needs.
• Build positive relationships with tenants to facilitate access.
• Handle legal notices and assist with legal processes where access is refused.
• Prepare and present evidence for proceedings and attend court when required.
• Maintain accurate records and ensure compliance with procedures.
• Monitor information to support service performance and compliance targets.

Skills

Communication skills

Interpersonal skills

Organisation

Decision making

Tools

Microsoft Office

Job description

Sandwell Council is seeking a proactive Access Liaison Officer to join the Asset Management Maintenance Services team in Oldbury. You will act as the vital link between residents, contractors and Council services to arrange access for important safety inspections including gas, electrical and fire safety checks, with a focus on vulnerable residents and those with complex needs.

The role involves building trust with tenants, supporting customers through inspection and compliance processes,