Access Liaison Officer – Housing Safety & Compliance

Wollborg Michelson Personnel Service Inc; Oldbury; On-site; GBP 28,000 - 34,000; Full time

Job summary

Sandwell Council is seeking an Access Liaison Officer to join our Asset Management Maintenance Services team in Oldbury. You will coordinate access for gas, electrical and fire safety checks, supporting vulnerable residents and coordinating with contractors and council services.

The role focuses on building trust with tenants, managing access challenges, and maintaining records to support service performance and compliance targets.

Qualifications

• Excellent communication and interpersonal abilities.
• Strong organisational skills with ability to manage priorities.
• Experience in a housing, property, compliance or customer-facing environment.

Responsibilities

• Build positive relationships with tenants to facilitate property access.
• Support customers through the inspection and compliance process.
• Undertake home visits to resolve access issues and prevent escalation.
• Prepare and present evidence for legal proceedings when required.
• Coordinate with housing, maintenance, safeguarding and customer services teams.

Skills

Communication skills

Interpersonal skills

Organisational skills

Decision making

Tools

Microsoft Office

Job description

Sandwell Council is seeking an Access Liaison Officer to join our Asset Management Maintenance Services team in Oldbury. You will coordinate access for gas, electrical and fire safety checks, supporting vulnerable residents and coordinating with contractors and council services.

The role focuses on building trust with tenants, managing access challenges, and maintaining records to support service performance and compliance targets.