Access & Safety Compliance Liaison

Sandwell Metropolitan Borough Council; Oldbury; On-site; GBP 26,000 - 32,000; Full time

Job summary

Sandwell Council is seeking a proactive and customer-focused Access Liaison Officer to join our Asset Management Maintenance Services team in Oldbury. This permanent, full-time role supports safe inspections and compliance checks in tenants’ homes, delivering excellent customer service while meeting statutory responsibilities.

You will coordinate access for gas, electrical, and fire safety checks, liaising with tenants, contractors, and council services, and handling legal notices where access

Qualifications

• A minimum of three years' experience working within a housing, property, compliance or customer-facing environment.
• Experience of dealing directly with members of the public.
• Experience of maintaining administrative systems and accurate records.
• Experience of gathering, monitoring and reporting information and data.
• Experience of maintaining robust audit trails and documentation.

Responsibilities

• Building positive relationships with tenants and residents to facilitate property access.
• Supporting customers through the inspection and compliance process.
• Undertaking home visits to resolve access issues and prevent escalation.
• Serving legal notices and supporting legal processes where access has been repeatedly refused.
• Preparing and presenting evidence for legal proceedings and attending court when required.
• Supporting forced entry procedures and coordinating relevant officers and contractors.
• Maintaining accurate records and ensuring compliance with Council procedures.
• Monitoring and reporting information to support service performance and compliance targets.
• Working collaboratively with housing, maintenance, safeguarding and customer services teams.

Skills

Communication skills

Interpersonal skills

Organisational skills

Decision making

Tools

Microsoft Office

Job description

Sandwell Council is seeking a proactive and customer-focused Access Liaison Officer to join our Asset Management Maintenance Services team in Oldbury. This permanent, full-time role supports safe inspections and compliance checks in tenants’ homes, delivering excellent customer service while meeting statutory responsibilities.

You will coordinate access for gas, electrical, and fire safety checks, liaising with tenants, contractors, and council services, and handling legal notices where access