Access Liason Officer

Sandwell; Brades Vilage; Remote; GBP 25,000 - 32,000; Full time

Job summary

Sandwell Council is seeking an Access Liaison Officer to join the Asset Management Maintenance Services team at the Operations and Development Centre in Oldbury, West Midlands. The role focuses on arranging access for safety inspections and supporting vulnerable residents while maintaining compliance.

You will liaise between residents, contractors, trades teams and council services, building trust and facilitating access while handling complex cases with sensitivity and authority.

Qualifications

• Minimum of three years' experience in housing, property, compliance or customer-facing environment.
• Experience dealing directly with members of the public.
• Experience maintaining administrative systems and accurate records.
• Experience gathering, monitoring and reporting information and data.
• Experience maintaining robust audit trails and documentation.

Responsibilities

• Build positive relationships with tenants and residents to facilitate property access.
• Support customers through the inspection and compliance process.
• Undertake home visits to resolve access issues and prevent escalation.
• Serve legal notices and support legal processes where access has been repeatedly refused.
• Prepare and present evidence for legal proceedings and attend court when required.
• Support forced entry procedures and coordinate relevant officers and contractors.
• Maintain accurate records and ensure compliance with Council procedures.
• Monitor and report information to support service performance and compliance targets.
• Work collaboratively with housing, maintenance, safeguarding and customer services teams.

Skills

Strong communication

Interpersonal skills

Organisational skills

Customer service

Tools

Word

Excel

Outlook

PowerPoint

Job description

Access Liaison Officer

Grade/Salary: Grade F
Contract Type: Permanent
Hours: 37 hours per week (Full Time)
Location: Operations and Development Centre, Roway Lane, Oldbury, West Midlands

Sandwell Council is seeking a proactive and customer-focused Access Liaison Officer to join our Asset Management Maintenance Services team.

This is an exciting opportunity to play a key role in ensuring that essential safety inspections and compliance checks are carried out in our tenants' homes, helping us to meet our statutory responsibilities while delivering an excellent customer experience.

About the Role

As an Access Liaison Officer, you will act as the vital link between residents, contractors, trades teams and Council services. You will work closely with customers to arrange access for important safety inspections including gas, electrical and fire safety checks, particularly supporting vulnerable residents and those with complex needs.

The role involves:

• Building positive relationships with tenants and residents to facilitate property access.
• Supporting customers through the inspection and compliance process.
• Undertaking home visits to resolve access issues and prevent escalation.
• Serving legal notices and supporting legal processes where access has been repeatedly refused.
• Preparing and presenting evidence for legal proceedings and attending court when required.
• Supporting forced entry procedures and coordinating relevant officers and contractors.
• Maintaining accurate records and ensuring compliance with Council procedures.
• Monitoring and reporting information to support service performance and compliance targets.
• Working collaboratively with housing, maintenance, safeguarding and customer services teams.

About You

We are looking for an individual who is confident, organised and passionate about delivering excellent customer service.

You will ideally have:

Essential Experience

• A minimum of three years' experience working within a housing, property, compliance or customer-facing environment.
• Experience of dealing directly with members of the public.
• Experience of maintaining administrative systems and accurate records.
• Experience of gathering, monitoring and reporting information and data.
• Experience of maintaining robust audit trails and documentation.

Knowledge & Skills

• Understanding of property compliance, safety inspections and statutory requirements.
• Awareness of housing legislation and gas and electrical safety regulations.
• Good working knowledge of Microsoft Office applications including Word, Excel, Outlook and PowerPoint.
• Strong communication and interpersonal skills.
• The ability to build trust and confidence with customers from a wide range of backgrounds.
• Excellent organisational skills with the ability to manage competing priorities.
• The confidence to make sound decisions and act with authority when required.

Additional Information

• Flexible approach to working hours is required to meet service needs.
• Ability to travel throughout the borough is essential.
• Significant customer contact and lone working may be required.
• The post holder will be expected to support the Council's safeguarding responsibilities.

Why Work for Sandwell Council?

At Sandwell Council, we are committed to creating a supportive and inclusive workplace where employees can thrive. You will have access to development opportunities, flexible working arrangements and the chance to make a real difference to local communities.

Sandwell Council welcomes applications from Armed Forces veterans and values the transferable skills and experience they bring. Under our Veterans' Guaranteed Interview Scheme, eligible veterans who demonstrate that they meet all the essential criteria for the role will be guaranteed an interview. Please indicate in your application that you wish to be considered under the scheme.