Assistant Events and Catering Operations Manager

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Assistant Events and Catering Operations Manager to enhance its dynamic team. This role involves managing a variety of events and ensuring exceptional service delivery across multiple sites. The ideal candidate will possess strong leadership and organizational skills, along with a passion for high-quality customer service. This position offers a unique opportunity to contribute to a prestigious institution's hospitality efforts, working closely with a dedicated team committed to excellence. If you thrive in a fast-paced environment and have a knack for multitasking, this role is perfect for you.

Qualifications

• Experience in conference/banquet management including licensed bars.
• Ability to manage a team with skills in training and development.

Responsibilities

• Manage events ensuring client requirements are met to high standards.
• Support management and supervision of events and operations.

Skills

Customer Service Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Time Management Skills

Numerical Skills

Leadership Skills

Education

A-Level or equivalent experience

Advanced Food Hygiene Certificate

Tools

Procure Wizard

Job description

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Assistant Events and Catering Operations Manager, London

Client:

Imperial College London

Location:

London, United Kingdom

Job Category:

Hospitality

EU work permit required:

Yes

Job Reference:

d7257bf1a9c4

Job Views:

1

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Imperial is a world Top 10 university with an international reputation for excellence in teaching and research. The Hospitality Department of the Property Division is responsible for operating various cafes, restaurants, bars, and events across all campuses, providing affordable, high-quality food and services for the Imperial community and external clients. They support Imperial's academic community, which includes leaders in Engineering, Medicine, Natural Sciences, Business Management, Research, and Teaching.

We are recruiting an Assistant Events and Catering Operations Manager to join our busy Events and Guest Operations Teams. The role involves supporting the management and supervision of a wide range of Imperial events and operations. It will be primarily based at the South Kensington Campus but may require work at other Imperial locations as needed. The role includes deputising for the Events and Catering Operations Managers and requires excellent customer service skills.

You will join a dynamic team committed to improving service provision to Imperial and its clients, both internal and external. Responsibilities include managing events and ensuring client requirements are met to high standards. Experience in a similar role within a large, multi-site organization is essential.

The ideal candidate will have experience supervising staff, excellent interpersonal and communication skills, and the ability to liaise confidently with staff, colleagues, and clients. Administrative and IT skills are necessary, along with a structured, detail-oriented approach to work, and the ability to manage multiple activities while ensuring compliance with health, hygiene, and safety legislation, as well as Imperial/Departmental processes.

Minimum Requirements:

• A-Level or equivalent experience in a similar role
• Advanced Food Hygiene Certificate
• Experience in conference/banquet management, including licensed bars
• Experience managing a team, with skills in training, development, motivation, and leadership
• Understanding of health & safety regulations and legislative requirements
• Numerical skills for financial planning and analysis
• Passion for delivering high-quality customer service
• Excellent written and verbal communication skills
• Initiative and ability to prioritize activities
• Strong organizational and time management skills
• Proficiency with IT systems and stock ordering software (preferably Procure Wizard)
• Flexibility to work 5/7 days, including evenings and weekends across all Imperial sites