Residence Operations Lead — Student Housing

CO4023 UPP (Reading I) Limited; Reading; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days' holiday plus bank holidays

Pension

Life assurance

Enhanced family leave

Training and development

Two paid volunteering or personal days

Cycle to work scheme

Job summary

UPP is seeking a proactive Residence Manager in Reading to lead frontline teams across front-of-house and cleaning services, ensuring exceptional resident experiences. The role is highly visible, hands-on, and fast-paced, with responsibility for day-to-day operations and issue resolution to keep operations running smoothly.

You'll be coordinating with residents, university partners and contractors, driving improvements and maintaining safety, presentation and compliance in a dynamic student

Qualifications

• Experience in student accommodation or busy customer-facing operations is advantageous.
• Strong organisational skills and ability to manage multiple priorities.
• Hands-on leadership style with visible presence on the floor.

Responsibilities

• Lead, motivate and develop Front of House and cleaning teams.
• Manage day-to-day operation of residences.
• Deliver excellent customer service and resolve resident enquiries and complaints.
• Coordinate cleaning, maintenance, contractors and operational resources.
• Plan activities including arrivals, departures, room checks and summer operations.
• Maintain high standards of presentation, safety, security and compliance.
• Build strong relationships with residents, University teams and contractors.
• Identify improvements and take ownership of issues through to resolution.

Skills

Organisational skills

Multitasking

Customer service

People leadership

Resilience

Job description

UPP is seeking a proactive Residence Manager in Reading to lead frontline teams across front-of-house and cleaning services, ensuring exceptional resident experiences. The role is highly visible, hands-on, and fast-paced, with responsibility for day-to-day operations and issue resolution to keep operations running smoothly.

You'll be coordinating with residents, university partners and contractors, driving improvements and maintaining safety, presentation and compliance in a dynamic student