Residence Manager

CO4023 UPP (Reading I) Limited; Reading; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days' holiday plus bank holidays

Pension

Life assurance

Enhanced family leave

Training and development

Two paid volunteering or personal days

Cycle to work scheme

Job summary

UPP is seeking a proactive Residence Manager in Reading to lead frontline teams across front-of-house and cleaning services, ensuring exceptional resident experiences. The role is highly visible, hands-on, and fast-paced, with responsibility for day-to-day operations and issue resolution to keep operations running smoothly.

You'll be coordinating with residents, university partners and contractors, driving improvements and maintaining safety, presentation and compliance in a dynamic student

Qualifications

• Experience in student accommodation or busy customer-facing operations is advantageous.
• Strong organisational skills and ability to manage multiple priorities.
• Hands-on leadership style with visible presence on the floor.

Responsibilities

• Lead, motivate and develop Front of House and cleaning teams.
• Manage day-to-day operation of residences.
• Deliver excellent customer service and resolve resident enquiries and complaints.
• Coordinate cleaning, maintenance, contractors and operational resources.
• Plan activities including arrivals, departures, room checks and summer operations.
• Maintain high standards of presentation, safety, security and compliance.
• Build strong relationships with residents, University teams and contractors.
• Identify improvements and take ownership of issues through to resolution.

Skills

Organisational skills

Multitasking

Customer service

People leadership

Resilience

Job description

Residence Manager

Are you an energetic, organised and resilient manager who enjoys being at the heart of a busy operation? We're looking for a hands-on Residence Manager to lead our frontline teams and help deliver an excellent experience for our student residents. This is a varied, fast-paced role where no two days are the same. You'll be visible across the operation, leading from the front, solving problems, managing competing priorities and making sure things get done.

What you’ll be doing

Leading, motivating and developing Front of House and cleaning teams.

Managing the day-to-day operation of our residences.

Delivering excellent customer service and resolving resident enquiries and complaints.

Coordinating cleaning, maintenance, contractors and operational resources.

Planning key activities including student arrivals, departures, room checks and summer operations.

Maintaining high standards of presentation, safety, security and compliance.

Building strong relationships with residents, colleagues, University teams and contractors.

Identifying improvements and taking ownership of issues through to resolution.

What we’re looking for

You’ll be someone who: Has strong organisational skills and can confidently manage multiple priorities. Brings energy, pace and enthusiasm to a busy operational environment. Is resilient and calm under pressure when challenges arise. Enjoys being hands-on, visible and involved with their team. Is passionate about delivering excellent customer service. Can lead, motivate and develop people. Takes ownership, makes decisions and follows things through. Is comfortable adapting when priorities change. Experience within student accommodation, facilities management, hospitality, residential services or another busy customer-facing operation would be advantageous.

What we offer

You'll join a friendly team where you can make a genuine difference to both our residents and the people you lead. Our benefits include

• 25 days' holiday plus bank holidays, pension, life assurance, enhanced family leave, training and development, two paid volunteering or personal development days, and a cycle to work scheme.

If you're looking for an operational management role where you can lead from the front, take ownership and make things happen, we'd love to hear from you. Offers of employment are subject to satisfactory employment referencing and, where applicable, additional vetting including a basic DBS check.

We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.

Who are UPP?

We are proud to be the UK's leading provider of on-campus residential and academic accommodation, with over 35,000 beds where more than 500,000 students from around the world have called home over the years. We provide a complete solution of Design, Build, Fund, and Operate (DBFO) student accommodation and campus facilities exclusively to the higher education sector. This means we not only design and create cutting edge sustainable buildings, but we also help finance them and successfully manage the onsite operations long-term. However we're more than just accommodation, we create spaces where students can thrive, connect, and make the most of their university experience. Our mission is to support every student's journey by offering a safe, inclusive and inspiring environment to live and learn.

What's in it for you?

At UPP, we believe your career should be as rewarding as the impact you make. Here's what you can expect when you join us: Diversity, Inclusion & Belonging: An inclusive culture where everyone feels respected, heard, and empowered. Career Growth: Learn, lead, and progress with tailored training and leadership programmes. Rewards & Benefits: Competitive package and range of benefits designed for you. Health and Wellbeing: From mental health resources to wellness programmes, and everyday support. Purpose & Impact: Every role shapes the student experience. To learn more about what we offer, check out our Working Environment, Benefits and Career Development tabs on our Careers Hub.

Apply today and start your journey with UPP.