Student Residence Operations Manager

Upp Ltd; Reading; Sur place; GBP 40 000 - 64 000; Plein temps

Avantages offerts par ce poste

25 days holiday

Pension

Life assurance

Enhanced family leave

Training and development

Volunteer days

Cycle to work

Résumé du poste

UPP in Reading is seeking a hands-on Residence Manager to lead frontline teams and deliver an outstanding student living experience. You’ll be visible across the operation, resolving issues, managing priorities and ensuring tasks are completed to a high standard.

You will oversee Front of House and cleaning teams, coordinate maintenance and contractor work, plan arrivals and departures, and uphold safety, security and compliance.

Responsabilités

• Leading, motivating and developing Front of House and cleaning teams.
• Managing the day-to-day operation of our residences.
• Delivering excellent customer service and resolving resident enquiries and complaints.
• Coordinating cleaning, maintenance, contractors and operational resources.
• Planning key activities including student arrivals, departures, room checks and summer operations.
• Maintaining high standards of presentation, safety, security and compliance.
• Building strong relationships with residents, colleagues, University teams and contractors.
• Identifying improvements and taking ownership of issues through to resolution.

Description du poste

UPP in Reading is seeking a hands-on Residence Manager to lead frontline teams and deliver an outstanding student living experience. You’ll be visible across the operation, resolving issues, managing priorities and ensuring tasks are completed to a high standard.

You will oversee Front of House and cleaning teams, coordinate maintenance and contractor work, plan arrivals and departures, and uphold safety, security and compliance.