Residence Manager — Lead Team & Elevate Resident Experience

The People Pod; North East; On-site; GBP 38,000 - 40,000; Full time

Benefits offered by this job

10% bonus

Excellent Benefits Package

Job summary

The People Pod is seeking a Residence Manager in Newcastle City Centre to lead a premium residential building with a hands-on, hospitality-style approach. You will oversee a customer-facing team, shape resident experiences, and own day-to-day operations to keep the building running smoothly.

We’re looking for energetic, commercial leaders who are obsessed with service excellence, with the authority to manage budgets and drive high standards. Excellent benefits and a 10% bonus are on offer.

Qualifications

• Experience leading teams in hospitality or property operations.
• Proven ability to drive service standards and resident experience.
• Strong focus on health & safety, compliance and budgets.

Responsibilities

• Lead, coach and develop a brilliant customer-facing team.
• Create an exceptional resident experience.
• Take ownership of day-to-day building operation.
• Drive standards across service, presentation and facilities.
• Oversee Health & Safety, compliance and maintenance.
• Manage budgets, performance and operational costs.
• Create an engaging, sociable environment through events and community.
• Be visible, approachable and hands-on.

Skills

Leadership

Customer service

Operations management

Budget management

Job description

The People Pod is seeking a Residence Manager in Newcastle City Centre to lead a premium residential building with a hands-on, hospitality-style approach. You will oversee a customer-facing team, shape resident experiences, and own day-to-day operations to keep the building running smoothly.

We’re looking for energetic, commercial leaders who are obsessed with service excellence, with the authority to manage budgets and drive high standards. Excellent benefits and a 10% bonus are on offer.