Resettlement and Integration Coordinator - Grade 12 £48,531 - £50,574

Croydon Council; Croydon; Hybrid; GBP 48,000 - 51,000; Full time

Job summary

An established industry player is seeking a Resettlement and Integration Coordinator to support displaced people in Croydon. This role involves coordinating the council's response to various resettlement schemes and working closely with a multidisciplinary team. The successful candidate will be instrumental in ensuring effective support for individuals affected by trauma and displacement. The position offers a fixed-term contract with a competitive compensation package, flexible working arrangements, and opportunities for professional development. Join a dedicated team committed to making a real difference in the lives of vulnerable individuals and families.

Benefits

29-31 days annual leave

Pension scheme with 20% employer contribution

Continuing Professional Development

Investment into wellbeing

Employee Discount scheme

Flexible working arrangements

Qualifications

• Experience leading multidisciplinary teams focused on customer service.
• Ability to adapt to changing guidance and local needs effectively.

Responsibilities

• Coordinate support for displaced individuals and families in Croydon.
• Lead a motivated team to achieve service objectives and improve outcomes.

Skills

Knowledge of UK support schemes for displaced people

Change management

Team leadership

Customer service orientation

Financial awareness

Stakeholder engagement

Job description

Resettlement and Integration Coordinator - Grade 12 £48,531 - £50,574

Resettlement and Integration Coordinator – Children Services – Croydon Council

Fixed Term (18m) until October 2026 – 36 hours per week

Job Purpose

The Asylum Seekers and Displaced People team is a new service that has developed to support the needs of displaced people in Croydon. Working within the Future Croydon plan and its commitment to connect with residents and transforming services, the service coordinates the Council’s cross cutting response to support for displaced people in Croydon who have arrived through Visa or Resettlement Schemes or are accommodated in Home Office (NASS) accommodation.

Displaced people arrive in Croydon through the Homes for Ukraine Scheme, Afghan Humanitarian Schemes, ARAP and ACRS which are funded routes and other legal routes such as family reunification and sponsored visas. People also arrive at Croydon who are seeking asylum. All those arriving have experienced war or persecution that has meant they have had to leave their home country and as such they have, and continue to experience trauma often affecting their physical and mental health and wellbeing. To date Croydon has welcomed over 700 people through the Homes for Ukraine Programme, 40 People through the Afghan resettlement Schemes and is home to 1200 asylum seekers at any one time, who are living in Home Office accommodation.

Please note that the successful candidate might be required to work some occasional evenings and travel to different sites and attend meetings.

About You

1. A working knowledge of the differences in the schemes to support displaced people in the UK including Homes for Ukraine, asylum seekers and refugees.
2. Ability to respond to changes in guidance, council priorities and changes in local need. Identify key changes and update council officers and partners highlighting risks and ensuring mitigating actions.
3. Experience of leading a customer facing and focussed multidisciplinary team which interacts with multiple partners.
4. Developing and maintaining a high performing and motivated team to ensure outcomes for displaced people and their support systems within Croydon.
5. Experience in delivering service objectives and evidence of dealing effectively with change and commitment to continuous improvement.
6. Financial awareness and experience of service models that realise financial benefits.
7. Experience of working in partnership with a wide range of internal and external stakeholders / bodies including suppliers and statutory and non-statutory bodies and organisations.

You will be valued for your skills and expertise, supported by the team of experienced professionals, as well as the management at Croydon Council, one of the largest employers in the borough. We also offer:

1. Highly competitive compensation package
2. 29-31 days (grade equivalent) annual leave in addition to Bank Holidays and option to purchase more
3. A pension scheme with an average employer contribution of 20%
4. Continuing Professional Development – genuine opportunities to grow, develop and specialise in your career
5. Investment into your wellbeing
6. Access to Employee Discount scheme with a range of programmes (Cycle Benefit Scheme, GymFlex, Retail Discounts and more)
7. We promote flexible & hybrid working arrangements where possible to support a healthy work-life balance

Equal Opportunities and Safeguarding Statement

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The Successful candidate will be subject to a DBS check.