Guest Reservations & Revenue Specialist

EL DEVELOPMENT (VENTURES) PTE. LTD.; Lee-on-the-Solent; On-site; GBP 18,000 - 28,000; Full time

Job summary

EL DEVELOPMENT (VENTURES) PTE. LTD. in Lee-on-the-Solent is seeking an attentive Reservations Specialist to answer enquiries by phone and email, and to promote hotel services.

You will maintain knowledge of F&B services, upsell hotel facilities, quote rooms and rates, and input bookings into the reservation system, while coordinating with other departments to ensure smooth operations. The ideal candidate has at least 1 year in guest services or telemarketing, strong English communication, and

Qualifications

• Minimum 1 year of experience in a similar capacity or preferably in the area of guest services/tele-marketing.
• Excellent reading, writing and oral proficiency in English language.
• Proficient in MS Excel, Word, & PowerPoint.
• Good communication skills.
• Service oriented with an eye for details.
• Ability to work effectively and contribute in a team.
• Self-motivated and energetic.
• Experienced candidate can be considered for Senior position

Responsibilities

• Respond to enquiries about hotel products and services by telephone and email according to standard guidelines.
• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features to promote its products and services.
• Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue.
• Determine guest needs and quote the appropriate room and rate as per requirements.
• Input booking information into the Reservation System.
• Process amendments to reservations such as extensions, early departures, etc.
• Record special billing arrangements for groups.
• Coordinate and communicate with all other departments to ensure a smooth operation

Skills

Customer service

English proficiency

Tools

MS Excel

MS Word

PowerPoint

Job description

EL DEVELOPMENT (VENTURES) PTE. LTD. in Lee-on-the-Solent is seeking an attentive Reservations Specialist to answer enquiries by phone and email, and to promote hotel services.

You will maintain knowledge of F&B services, upsell hotel facilities, quote rooms and rates, and input bookings into the reservation system, while coordinating with other departments to ensure smooth operations. The ideal candidate has at least 1 year in guest services or telemarketing, strong English communication, and