Reservations Services Supervisor

ZipRecruiter; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in luxury hospitality seeks a Reservations Supervisor in London. You will oversee the Reservations department, ensuring outstanding customer service and a seamless operational flow. Ideal candidates should have experience in a 5-star hotel environment and a passion for hospitality.

Benefits

29 days paid holidays per annum

Complimentary meals on duty

Access to Employee health and wellbeing programme

Discounted gym membership

Complimentary dry cleaning of uniform

Enhanced pension entitlement

Qualifications

• Previous experience as a Reservations Supervisor in a 5* hotel.
• Strong desire to learn and develop a career within luxury hospitality.
• Confidence & professionalism when interacting with high profile guests.

Responsibilities

• Assist the Reservations Manager and the Director of Revenue.
• Provide coaching and direction to the Reservations Team.
• Ensure a smooth and efficient day-to-day operation.

Skills

Customer care

Attention to detail

Ability to work under pressure

Flexibility to work varied hours

English proficiency

Job description

Job Description

Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired.

If you are passionate about delivering an exquisite service within a 5-star environment, then we would like to hear from you.

ABOUT THE ROLE

As a Reservations Supervisor you will assist the Reservations Manager and the Director of Revenue to provide coaching and direction to the Reservations Team and ensure a smooth and efficient day to day operation of the Reservations department.

ABOUT YOU

• Previous experience as a Reservations Supervisor in a 5* hotel
• A strong desire to learn and develop a career within luxury hospitality
• Flexibility to work varied hours
• Good level of written and spoken English
• Exceptional customer care skills
• Empathy for your guests and colleagues
• Ability to work under pressure
• Pride and attention to detail in your work
• The finest personal presentation
• Distinctive, professional and warm personality
• Confidence & professionalism when interacting with high profile guests

ABOUT CORINTHIA

Corinthia London combines contemporary flair with traditional grandeur. We consider ourselves as London's magical, grand hotel, intelligently designed for modern life. Situated in the heart of London, the hotel features 279 beautiful bedrooms, including 7 penthouses and 55 suites, elegant restaurants, and bars and the largest, most breath-taking multi award-winning spa in London.

OUR PROMISE TO YOU

We understand what is important to our colleagues and our benefits offering was tailored with this in mind.

• Highly competitive salary
• 29 days paid holidays per annum (inc. bank/public holidays)
• Complimentary dry cleaning of uniform
• Complimentary meals on duty
• Extensive recognition programs and length of service awards
• Enhanced pension entitlement
• Season ticket loan

Our focus is supporting your health and wellbeing and giving you more time with your family and friends by offering:

• Enhanced sick pay
• Eye test vouchers
• Access to Employee health and wellbeing programme
• Mental health and wellbeing workshops
• Discounted Salon, Spa, Food and Beverage and accommodation rates
• Discounted gym membership
• Discounts across our portfolio of international hotels

We will invest in you the same way you do it with us and provide you with access to:

• Learning & Development programmes
• Apprenticeship scheme
• Complimentary English classes
• Corinthia inspired gifts for special occasions
• Enhanced maternity and paternity pay
• Colleague social events

ELIGIBILITY

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK, or be able to acquire such eligibility. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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