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Reservations Services Supervisor

Corinthia London

London

On-site

GBP 30,000 - 45,000

Full time

Yesterday

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Job summary

Corinthia London seeks a dedicated Reservations Services Supervisor to enhance the guest experience in a 5-star environment. The ideal candidate will guide the Reservations Team, ensuring operational excellence while delivering exceptional customer service. A strong passion for hospitality and relevant hotel experience are essential. Join a team that values attention to detail and personal presentation, making each guest feel special.

Benefits

Highly competitive salary

29 days paid holidays per annum

Complimentary dry cleaning of uniform

Complimentary meals on duty

Enhanced pension entitlement

Discounted accommodation rates

Qualifications

Previous experience in luxury hospitality required.
Flexibility to work varied hours is essential.
Strong desire to develop a career in luxury hospitality.

Responsibilities

Assist in managing the Reservations Team and operations.
Provide coaching and direction to enhance team performance.
Ensure efficiency and smooth operation in the Reservations department.

Skills

Customer care skills

Attention to detail

Empathy

Professional presentation

Confidence

Education

Experience as a Reservations Supervisor in a 5* hotel

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Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired.

If you are passionate about delivering an exquisite service within a 5-star environment, then we would like to hear from you.

About The Role

As a Reservations Supervisor you will assist the Reservations Manager and the Director of Revenue to provide coaching and direction to the Reservations Team and ensure a smooth and efficient day to day operation of the Reservations department.

About You

Previous experience as a Reservations Supervisor in a 5* hotel
A strong desire to learn and develop a career within luxury hospitality
Flexibility to work varied hours
Good level of written and spoken English
Exceptional customer care skills
Empathy for your guests and colleagues
Ability to work under pressure
Pride and attention to detail in your work
The finest personal presentation
Distinctive, professional and warm personality
Confidence & professionalism when interacting with high profile guests

About Corinthia

Corinthia London combines contemporary flair with traditional grandeur. We consider ourselves as London’s magical, grand hotel, intelligently designed for modern life. Situated in the heart of London, the hotel features 279 beautiful bedrooms, including 7 penthouses and 55 suites, elegant restaurants, and bars and the largest, most breath-taking multi award-winning spa in London.

OUR PROMISE TO YOU

We understand what is important to our colleagues and our benefits offering was tailored with this in mind.

Highly competitive salary
29 days paid holidays per annum (inc. bank/public holidays)
Complimentary dry cleaning of uniform
Complimentary meals on duty
Extensive recognition programs and length of service awards
Enhanced pension entitlement
Season ticket loan

Our focus is supporting your health and wellbeing and giving you more time with your family and friends by offering:

Enhanced sick pay
Eye test vouchers
Access to Employee health and wellbeing programme
Mental health and wellbeing workshops
Discounted Salon, Spa, Food and Beverage and accommodation rates
Discounted gym membership
Discounts across our portfolio of international hotels

We will invest in you the same way you do it with us and provide you with access to:

Learning & Development programmes
Apprenticeship scheme
Complimentary English classes
Corinthia inspired gifts for special occasions
Enhanced maternity and paternity pay
Colleague social events

ELIGIBILITY

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK, or be able to acquire such eligibility. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Hospitality

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