Guest Service Manager

RBH; London; On-site; GBP 27,000 - 32,000; Full time

Job summary

RBH is seeking a Duty Manager for the Holiday Inn Express London - Southwark. In this key role, you will oversee daily operations, ensure high service standards, and lead a team committed to excellence in hospitality. We offer a competitive salary, comprehensive benefits, and a vibrant work culture in one of London's prime locations.

Benefits

Discounted hotel room rates

Extra days holiday for your birthday

Flexible working arrangements

Pension

Free meals on duty

Qualifications

• Previous experience in a similar role required.
• Ability to lead and motivate a team to ensure high service standards.
• Understanding of hotel laws and regulations.

Responsibilities

• Ensure the premises are ready to receive and serve guests.
• Maintain excellent service standards through training.
• Resolve guest issues and supervise staff.

Skills

Attention to detail

Leadership

Problem-solving

Communication

Commercial awareness

Job description

Holiday Inn Express London - Southwark , 103 - 109 Southwark Street, London (South East), London, SE1 0JQ

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At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the look out for new talent to join us on our journey...

A DAY IN THE LIFE OF A DUTY MANAGER at HOLIDAY INN EXPRESS LONDON - SOUTHWARK

What you'll be doing...

You can expect your working day to include the following.

• Ensuring the premises are in operative condition and able to receive and serve guests with service excellence.
• Maintaining an excellent service standard of the reception by constant training and motivation of the team members.
• Resolving any problem a guest may face during his stay in the hotel, providing the maximum service possible always with a margin for flexibility.
• Supervising and delegating duties to supervisors and preparing work schedule for them.
• Monitoring the co-ordination between departments for smooth and efficient operations.

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Duty Manager , you will need the following qualities and skills.

• Previous experience in a similar role.
• Excellent attention to detail and high level of commercial and financial knowledge.
• Passionate about standards and provision of excellence in hospitality
• Ability to lead and motivate a strong team and drive inclusiveness throughout the organisation
• Strong, pleasant personality and ability to promote a fun through work ethos
• Ability to apply a common-sense approach to problem solving and foresight to anticipate and prevent problems developing
• Ability to communicate at all levels
• Understanding of Hotel related laws and regulations including Health & Safety, Food Safety and COSHH legislation.

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

• Discounted hotel room rates for you and your friends & family
• Extra days holiday for your birthday
• Flexible working arrangements
• Pension
• Free meals on duty saving you over £1000 per year

To learn more about our full benefits package, to watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

#LifeatRBH

Holiday Inn Express London - Southwark 103 - 109 Southwark Street, London (South East), London, SE1 0JQ

• Job Ref RBH14534
• Branch Holiday Inn Express London - Southwark
• Location London (South East)
• Salary/Benefits Salary starting from £27000 - depending on experience
• Contract type Permanent
• Hours Full Time
• Shift pattern 5 shifts out of 7 days
• Hours per week 40
• Date posted 21/07/2024
• Closing date 23/08/2024

The hotel is located in the Bankside area of London and is conveniently located close to many of the riverside attractions such as Tate Modern, Shakespeare Globe Theatre, Vinopolis, Borough Market, South Bank and the London Eye.

The hotel has 152 contemporary style bedrooms, each individually controlled by comfort cooling offering guests a comfortable stay. All our rooms have en-suite facilities, power shower, High Speed WiFi Internet access, direct dial telephones and flat screen television. All rates include a Complimentary Express Start Breakfast.

The roof of the building boasts 24 solar panels for electricity reduction, along with a water reduction system, where rainwater from the roof is filtered and utilised for flushing public toilets. Heat recovery units on each floor of the extension, further reduce overall energy consumption of the hotel.

Holiday Inn Express London-Southwark is a short walk from Southwark Underground Station and Blackfriars Network Rail Station with direct train services to Gatwick and Luton Airports.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 22/06/2025 by TN United Kingdom