Reservations Manager

TN United Kingdom; Liverpool; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a forward-thinking company as a Reservations Manager, where your passion for hospitality and leadership will shine. This role is ideal for someone with experience in restaurant reservations or related fields, eager to inspire and support a dedicated team. You'll navigate tools like OpenTable and ensure first-class service while enjoying a vibrant workplace culture. Be part of an award-winning restaurant group known for its sustainability efforts and commitment to employee well-being. If you're ready to make a meaningful impact in a thriving environment, this opportunity is perfect for you.

Benefits

Refer a friend bonus

Tronc paid for every hour worked

Use of Wagestream for wages access

Discounted health and fitness benefits

Additional paid maternity and paternity leave

Income protection insurance

Free meals at work

50% off food in restaurants

Paid volunteering day

28 days’ holiday including service charge

Qualifications

• Experience in restaurant reservations or related roles.
• Strong communication and leadership skills.

Responsibilities

• Manage restaurant reservations and inspire a high-performing team.
• Deliver exceptional hospitality and support team development.

Skills

OpenTable

Communication Skills

Leadership Skills

Hospitality

Email Management

Job description

We’re looking for an experienced and passionate Reservations Manager to join our team.

With a background in restaurant reservations or a similar role—such as reception services, bookings management, or restaurant operations—you’ll be confident navigating OpenTable, managing emails, and communicating effectively both over the phone and in person.

Your natural talent for delivering first-class hospitality, combined with your reliability and leadership skills, will make you the perfect fit to inspire, develop, and support a high-performing reservations team.

Work somewhere awesome:

Shortly after being named the best steak restaurant in the world, we became a certified B Corp in 2022 and ranked as one of the top 100 Best Companies to work for over 10 years. This is alongside being rated as one of the most sustainable restaurant groups in the country and raising over £1 million for Action Against Hunger, as well as supporting several charities closer to home.

Benefits Include:

• Refer a friend bonus from day 1
• Tronc paid for every hour you work, breaks and holidays
• Use of Wagestream to instantly access the wages you’ve earned
• Discounted health and fitness benefits
• Additional paid maternity and paternity leave to help you care for new additions to your family
• Income protection insurance for critical illness and death benefit
• Free meals when you’re at work
• 50% off food in our restaurants for you and your loved ones
• An optional paid day each year to use for volunteering
• Exclusive savings on travel, shopping, restaurants, and more
• 28 days’ holiday that include service charge
• A restaurant welfare budget allocated for healthy snacks, drinks and support during our busiest times of the year
• Huge investment in training and development with qualifications across Wine, H&S, Food Safety, HR and a five-stage management development programme, run in partnership with the Watershed Management School
• Access to counselling, remote GP/physio services, legal advice and more

We strive to be a company that is inclusive in terms of age, gender, identity, race, sexual orientation, ethnicity, and to create an environment where everyone, from any background, can be happy at work.