Event Sales, Groups and Reservations Office Manager

TN United Kingdom; Liverpool; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is looking for an enthusiastic Event Sales, Groups, and Reservations Office Manager to join their team at Liverpool's first 5-star hotel. This role involves leading a dynamic sales team, managing event bookings, and enhancing guest experiences. You will develop sales strategies, collaborate with operational teams, and ensure high-quality client relationships. If you have a passion for hospitality and a knack for leadership, this is your chance to make a significant impact in a vibrant environment.

Benefits

Employee Discounts

Social Events

Pension Schemes

Qualifications

• Proven leadership skills and ability to work in a fast-paced environment.
• Experience with reservation and event management systems.

Responsibilities

• Lead and inspire the sales team to achieve targets and deliver exceptional service.
• Manage and coordinate sales activities, including event bookings and group reservations.

Skills

Leadership Skills

Communication Skills

Event Management

Data Analysis

Tools

Opera Cloud

TARS

Job description

Job Description: Event Sales, Groups and Reservations Office Manager at Liverpool

Join our family at The Municipal Hotel & Spa MGallery, Liverpool's first 5-star hotel opened in May 2023. We are seeking a passionate and experienced Event Sales, Groups, and Reservations Office Manager to lead our sales team and enhance guest experiences.

Responsibilities:

• Lead and inspire the sales team to achieve targets and deliver exceptional service.
• Manage and coordinate sales activities, including event bookings, group reservations, and corporate clients.
• Utilize systems like Opera Cloud and TARS to manage reservations and sales data.
• Develop and implement sales strategies to maximize revenue from rooms, events, and F&B services.
• Collaborate with operational and marketing teams to identify market trends and promotional opportunities.
• Ensure high-quality client relationships and facilitate site inspections and client meetings.

Requirements:

• Positive attitude and pride in representing the MGallery brand.
• Proven leadership skills and ability to work in a fast-paced environment.
• Experience with reservation and event management systems.
• Strong communication and presentation skills with attention to detail.
• Ability to analyze data and contribute to commercial strategies.
• EU work permit required.

What We Offer:

Benefits include employee discounts, social events, pension schemes, and more. Join us and be part of a diverse, inclusive team committed to creating memorable moments for our guests.