Reservations Manager

HR-CL Ltd; Manchester; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Hotel discounts

Employee perks

Job summary

HR-CL Ltd in Manchester is seeking a commercial, data-driven Reservations Manager to drive room revenue and booking pace. You will manage day-to-day reservations, optimize OTA channels, analyze booking trends, and uncover opportunities to maximize yield and occupancy.

Based at a vibrant hotel in the heart of Manchester with excellent transport links, you will own revenue strategy, distribution and room yield while enjoying hotel discounts and employee perks.

Qualifications

• Proven experience as a Reservations Manager, Deputy Reservations Manager, or Senior Reservations Coordinator in a hotel environment.
• Hands-on experience using Opera PMS (or similar hotel management platforms).
• Strong commercial acumen with a track record in tracking booking pace and OTA performance.

Responsibilities

• Pace & yield analysis: monitor booking pace, compare with historical data and market trends.
• OTA & channel management: manage OTA channels, ensuring inventory visibility and price parity.
• System operations: oversee reservations, group bookings, and guest queries with accuracy.
• Reporting & forecasting: provide weekly/monthly pacing updates and demand forecasts.
• Drive direct conversion and revenue strategy for room yield.
• Collaborate with GM and sales team to maximize occupancy and ADR.

Skills

Commercial acumen

Analytical skills

Communication

Organizational skills

Tools

Opera PMS

Job description

We are searching for a commercial, data-driven Reservations Manager to drive our rooms revenue and booking pace at our busy Manchester hotel. Working closely with the General Manager and sales team, you will manage day-to-day reservations, optimize Online Travel Agents (OTAs), analyze booking trends, and uncover key opportunities to maximize yield and occupancy. Key Responsibilities:

• Pace & Yield Analysis: Monitor booking pace, cross-reference historical data against market trends, and identify strategic revenue opportunities to boost ADR and RevPAR.
• OTA & Channel Management: Manage all Online Travel Agent (OTA) channels, ensuring optimal inventory visibility, price parity, and campaign execution.
• System Operations: Oversee daily reservations operations, group bookings, and guest queries with high accuracy and attention to detail.
• Reporting & Forecasting: Provide clear weekly/monthly pacing updates, demand forecasts, and actionable recommendations to hotel leadership. Proven experience as a Reservations Manager, Deputy Reservations Manager, or Senior Reservations Coordinator in a hotel environment.
• System Knowledge: Advantageous to have hands-on experience using Opera PMS (or similar hotel management platforms).
• Strong commercial acumen with a track record in tracking booking pace, analyzing OTA performance, and driving direct conversion.
• Excellent communication, organizational, and analytical skills.
• Competitive Salary: Up to £36,000 per annum.
• Prime Location: Based at a vibrant hotel in the heart of Manchester with excellent transport links.
• Growth & Impact: Take direct ownership of revenue strategy, distribution, and room yield.
• Hotel Discounts: Industry-leading room rates, food & beverage discounts across the group, and employee perks.