Reservations Agent - London

Haymarket Hotel; City of Westminster; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Service charge

Health cash plan

Staff discounts

Complimentary meals on shift

Referral bonus

Flexible scheduling

Dry cleaning service

Holiday allowance

Season ticket loan

Training and English lessons

Team events

Cycle to work

Job summary

Haymarket Hotel in London is seeking a Reservations Agent to join our front office team. You will handle reservation inquiries via phone, email and online platforms, provide details about rooms and packages, and update reservations with accuracy.

The role offers a competitive salary plus service charge and benefits, with access to wellbeing programs, discounts, and staff perks as part of Firmdale Hotels' award-winning team in the heart of London.

Responsibilities

• Handle reservation inquiries via phone, email and online platforms with professionalism and efficiency.
• Provide detailed information about rooms, amenities, and packages to prospective guests.
• Recommend suitable rates and packages based on guests' needs.
• Manage and update reservations in the system with accuracy.
• Collaborate with other departments to ensure seamless guest experiences from booking to check-out.

Job description

As a Reservations Agent, you will be a crucial part of our front office team, ensuring every guest receives a warm welcome and outstanding service.,

• Handling reservation inquiries via phone, email, and online platforms with professionalism and efficiency.
• Providing detailed information about our rooms, amenities, and special packages to prospective guests.
• Recommending suitable rates and packages based on guests' needs and preferences.
• Managing and updating reservations in our system with accuracy and attention to detail.
• Collaborating with other departments to ensure seamless guest experiences from booking to check-out. Confident and engaging, with the ability to connect with guests and colleagues effortlessly.
• A genuine passion for providing exceptional service and creating unforgettable guest experiences.
• Meticulous and organised, ensuring all reservations and related tasks are handled with precision.
• Enthusiastic and collaborative, with a keen willingness to support and work as part of a dynamic team.
• Impeccable personal presentation and a welcoming demeanour that reflects the Firmdale brand. Are you passionate about providing exceptional guest experiences? Do you thrive in a dynamic, luxury hospitality environment? If so, Firmdale Hotels invites you to join our award-winning team as a Reservations Agent at the exquisite Haymarket Hotel in the heart of London.
• Sunday Times Best Places to Work 2024, 2025 & 2026
• Two Michelin Keys, 2024, 2025
• Top-Rated Tablet Hotels of All Time, 2025
• Cond Nast Traveller 'Triple Crown', 2026
• One AA Rosette for Culinary Excellence, Brumus Bar & Restaurant, 2025
• AA Breakfast Award, Brumus Bar & Restaurant, 2025

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/ Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

• We offer a competitive salary plus service charge and benefits to be discussed at venue
• Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!