Receptionist – Guest Experience & Upselling

Burlington Hotel; Aylesbury; Hybrid; GBP 19,000 - 23,000; Full time

Job summary

Bespoke Hotels in the UK invites applications for an enthusiastic Receptionist to join our team. You will be responsible for maximising room revenues, providing efficient and courteous service, and ensuring total guest satisfaction.

The ideal candidate will have at least one year’s experience in a similar role, excellent communication and organisational skills, and the ability to prioritise tasks. We offer a supportive environment, development opportunities and a diverse portfolio of properties.

Qualifications

• Experience in a hotel or customer-facing role.
• Excellent customer service skills and good organisational abilities.
• Ability to make decisions in a fast-paced environment.
• Strong communication with guests and team members.
• Able to use a phone and computer system.

Responsibilities

• To be familiar with the day’s business, including arrivals, departures, and special requests.
• Deal with guests promptly upon arrival and departure, per company standards for check-in and check-out procedures.
• Have a good understanding of guests’ requirements when they are checking in or out.
• Ensure all cash, charge, float and till procedures are carried out in accordance with company policy.
• Demonstrates knowledge of all services and facilities of the hotel and local area to assist guests effectively.
• Keep the team up to date by attending daily meetings.
• Maximise sales through up-selling, using incentives and promotions.
• Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently.
• Ensure prompt resolution of customer complaints.
• Professionally operates the telephone system in line with company standards.

Job description

Bespoke Hotels in the UK invites applications for an enthusiastic Receptionist to join our team. You will be responsible for maximising room revenues, providing efficient and courteous service, and ensuring total guest satisfaction.

The ideal candidate will have at least one year’s experience in a similar role, excellent communication and organisational skills, and the ability to prioritise tasks. We offer a supportive environment, development opportunities and a diverse portfolio of properties.