Reservations & Guest Experience Specialist

Heckfield Place; Heckfield; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Salary £28,000 PA

Tronc £7,800+ pa

Generous holiday allowance

Vitality healthcare

Employee assistance programme

Life assurance (from day one)

50% F&B discount

Recruit a Friend £1,000

Staff meals

New baby gift

Job summary

Heckfield Place is seeking a Reservations Executive to join our Reservations team. You will manage bookings across the Estate, including The Bothy, Marle & Hearth, and coordinate guest transfers from enquiry to arrival and departure.

Exceptional attention to detail and refined guest service, with confident use of reservation systems, are essential. The role requires flexibility, including weekends and public holidays, and offers exposure to a beautiful English heritage setting.

Qualifications

• Exceptional attention to detail and refined guest service.
• Strong communication and organisational skills are essential.
• Proficiency with reservation systems and guest profiles.

Responsibilities

• Deliver an efficient, courteous reservations journey at all times.
• Take ownership of the guest journey from first contact through arrival, stay and departure.
• Respond to telephone and email enquiries promptly, typically within 2 hours.
• Initiate pre-arrival contact to confirm arrangements and review itineraries.
• Manage reservations for bedrooms, spa, restaurants, events and experiences.
• Maintain accurate guest profiles with preferences and feedback.
• Coordinate all guest activities and experiences, on and off property.
• Demonstrate flexibility in working patterns, including weekends and public holidays.

Skills

Guest service

Attention to detail

Communication

Reservation systems

Organisation

Tools

Reservation software

Job description

Heckfield Place is seeking a Reservations Executive to join our Reservations team. You will manage bookings across the Estate, including The Bothy, Marle & Hearth, and coordinate guest transfers from enquiry to arrival and departure.

Exceptional attention to detail and refined guest service, with confident use of reservation systems, are essential. The role requires flexibility, including weekends and public holidays, and offers exposure to a beautiful English heritage setting.