Reservations Coordinator

Exclusive Hotels and Venues; Sparsholt; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Great rates for stays across all our酒店

50% discount on Food & Beverage dining

Free meals while on duty

Free access to on-site gym and parking

Employee Assistance Programme and well

Hospitality Essentials discounts

Opportunities for growth and internal移

Job summary

Lainston House, part of the Exclusive Collection, in Winchester, seeks a motivated Reservations Coordinator to convert enquiries into bookings and ensure a superior guest journey. This role supports Sales and Guest Experience teams with professional handling of reservations.

You will maximise revenue through upselling opportunities, maintain accurate records, and collaborate across departments to deliver outstanding service that reflects the values of Lainston House and Exclusive Collection.

Qualifications

• Previous experience in luxury hotel reservations, sales or guest services.
• Passion for delivering exceptional guest experiences with a service-focused approach.
• Strong knowledge of the luxury hospitality market and current trends.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Proactive and commercially minded with revenue opportunities.
• Proficiency in hotel reservation systems and Microsoft Office applications.
• Ability to work collaboratively and independently.

Responsibilities

• Manage and respond to all reservation enquiries via phone, email and online channels with timely, professional service.
• Maximise revenue by converting leisure enquiries into bookings and identifying upselling opportunities.
• Maintain accurate reservation records, correspondence and confirmations with correct guest information.
• Work with Sales and Guest Experience teams to identify revenue opportunities and deliver a seamless journey.
• Anticipate guest needs and uphold the standards and values of Lainston House and Exclusive Collection.

Skills

Reservations experience

Guest services

Sales mindset

Communication skills

Organisational skills

Booking systems

Microsoft Office

Tools

Hotel reservation systems

Microsoft Office

Job description

The following content displays a map of the jobs location - Lainston House Hotel

Lainston House Hotel,Sparsholt, Hampshire

Departments:

Job Introduction

Lainston Housein Winchester, a part of the Exclusive Collection, is a 17th-century country house full of character and charm. With its walled kitchen garden, cookery school, and award-winning fine dining, it is a place where heritage, authenticity, and exceptional hospitality come together.

We are looking for a motivated and guest-focused Reservations Coordinator to support our Sales and Guest Experience teams, converting enquiries into bookings and ensuring every guest's journey begins with outstanding service.

At Lainston House, we believe in rewarding our team for their passion and dedication. As part of our team, you’ll enjoy:

• Great rates for stays across all our hotels and 50% discount on Food & Beverage dining
• Free meals while on duty
• Free access to the on-site gym and parking
• Access to our Employee Assistance Programme and wellbeing resources
• Exclusive discounts and perks through Hospitality Essentials
• Opportunities for growth, learning, and internal movement within the Exclusive Collection

Key Responsibilities

• Manage and respond to all reservation enquiries via phone, email and online channels, ensuring a timely, professional and personalised service.
• Maximise revenue by converting leisure enquiries into bookings and proactively identifying upselling opportunities, including room upgrades and additional guest experiences.
• Maintain accurate reservation records, correspondence and confirmations, ensuring all guest information is entered correctly and efficiently.
• Work closely with the Sales and Guest Experience teams to identify revenue opportunities, share leads and deliver a seamless guest journey from enquiry to arrival.
• Anticipate guest needs and provide exceptional service, ensuring every interaction reflects the standards and values of Lainston House and Exclusive Collection.

Person Specification

• Previous experience in a luxury hotel reservations, sales or guest services environment.
• A passion for delivering exceptional guest experiences, with a positive, service-focused approach.
• Strong knowledge of the luxury hospitality market and an awareness of current industry trends and competitors.
• Excellent communication and interpersonal skills, with the confidence to build relationships across all levels of the business.
• Strong organisational skills and attention to detail, with the ability to manage multiple enquiries and priorities effectively.
• A proactive and commercially minded approach, with experience identifying sales opportunities and maximising revenue.
• Proficiency in hotel reservation systems and Microsoft Office applications.
• The ability to work collaboratively as part of a team while also managing responsibilities independently.

This role will Be available to work any five days out of seven, between Monday and Sunday, with weekend working forming a regular and essential part of the role.

We are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression, and a culture where people who share our values can thrive. As an equal opportunities employer, we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know.