Guest Experience & Reservations Specialist

Red Hotels (Bedruthan & Scarlet); Newquay; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Monthly tips share

10% sales bonus (paid quarterly)

28 days’ holiday (29 after year)

Uniform supplied

Free parking

40% off food and drinks on shift

Staff discount scheme across hotel"s

Long service free stay after year

Local partnership discounts

Health Shield Healthcare Plan

Job summary

Red Hotels (Bedruthan & Scarlet) in Mawgan Porth is seeking a Reservation Specialist to join our Central Reservations team. The full-time, on-site role involves handling guest enquiries, recommending experiences, and upselling hotel products to help achieve revenue targets.

You will respond by phone and email, ensure accurate bookings, and provide a welcoming, professional service from first contact to confirmation. Weekend availability is required, with 8.5-hour shifts across 8am–6:30pm.

Qualifications

• Warm, positive and friendly with ability to build genuine relationships.
• Organised and able to keep on top of a busy workload.
• Confident communicator with excellent spoken and written English.
• Comfortable using computers and willing to learn our booking systems.
• Passionate about customer service and sales.
• Motivated by achieving targets and contributing to team success.
• Great listener who understands guests' needs.
• Quick thinker with initiative.
• Good problem-solver in challenging situations.

Responsibilities

• Speak with guests by phone and email, responding quickly, warmly and efficiently.
• Understand guest needs and recommend the right hotel, experience or service.
• Confidently showcase and upsell hotel products and services.
• Work towards sales targets and help meet revenue budgets.
• Accurately complete bookings and administration with clear communication.
• Provide friendly, knowledgeable, professional service from first enquiry to booking.
• Collaborate with hotel departments to ensure a seamless guest experience.
• Support colleagues and celebrate team successes.

Skills

Customer service

Sales

Communication

English proficiency

Teamwork

Booking systems

Problem solving

Attention to detail

Tools

Booking systems

Job description

Red Hotels (Bedruthan & Scarlet) in Mawgan Porth is seeking a Reservation Specialist to join our Central Reservations team. The full-time, on-site role involves handling guest enquiries, recommending experiences, and upselling hotel products to help achieve revenue targets.

You will respond by phone and email, ensure accurate bookings, and provide a welcoming, professional service from first contact to confirmation. Weekend availability is required, with 8.5-hour shifts across 8am–6:30pm.