Reservations & Events Coordinator

Eclipse Hotels Group; West of England; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Discounted hotel rooms

Employee assistance program

Health plan

Life insurance

Cashback & discounts

Complimentary meals on duty

Employee awards (Employee of the Month

Recommend a friend scheme

Training & development

Job summary

Eclipse Hotels Group is seeking a Reservations & Events Coordinator based at Holiday Inn Bristol City Centre to support the Revenue, Reservations & Events Manager across properties in the group. The role involves handling individual and group bedroom bookings, and event bookings from enquiry to final details, ensuring smooth execution and acting as a brand ambassador.

Ideal candidates will bring experience in meetings and events, be revenue-focused and proactive, with excellent communication and

Qualifications

• Experience in a branded hotel would be a bonus.
• Revenue/sales hungry and target driven.
• Attention to detail to ensure function sheets have all details for seamless events.
• Proactive, composed, enthusiastic, approachable, able to motivate the team.
• Excellent communication skills; good organisational and administrative skills; proficient in Word and Excel.

Responsibilities

• Enter bedroom and events bookings into the system and produce accurate function sheets.
• Support daily tasks within a small but mighty team, aligned with company objectives.
• Collaborate with Cluster Revenue Manager, General Managers and Cluster Sales Manager to maximise revenue and sales.
• Maintain relationships with third-party booking agents.

Skills

Attention to detail

Excellent communication

Organisational skills

Proactive

Team motivation

Customer service

Tools

Microsoft Word

Excel

Job description

Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn and Holiday Inn Express located across the UK, Europe and the Caribbean.

An excellent opportunity has arisen for aReservations & Events Coordinatorwith a strong background and proven experience in meetings and events. Based at our Holiday Inn Bristol City Centre, you will support the Revenue, Reservations & Events Manager across a few properties within the group.

This is an exciting opportunity to join a growing employer with the passion and drive to deliver first-class service and an outstanding employee experience.

This role is very hands-on and will require you to deal with all @types of enquiries. You will be assisting our clients with individual and group bedroom bookings and also handling meetings and events bookings from initial enquiry to final details. You'll ensure that all our clients' meetings and events run smoothly - acting as both brand ambassador and trusted partner.

Join us and enjoy our excellent benefits such as:

• Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services
• Employee Assistance and Welfare Program
• Health Plan
• Life Insurance
• Cashback and discounts on the leading high street retailers
• Complimentary Meals on duty
• Employee of the Month and Employee of the Year celebrations
• Recommend a friend scheme
• Excellent Training & Development

What will your key responsibilities and duties be:

• Ensure that our bedroom and events bookings are entered into the system, and accurate function sheets are produced
• Support the effective delivery of daily tasks within our small but mighty team, while demonstrating collaboration and alignment with company objective
• Work closely with our Cluster Revenue Manager, General Managers and Cluster Sales Manager to ensure revenue and sales are maximised
• Continue to support our key relationships with the third-party booking agents

Job Requirements:

• Experience in a branded hotel would be a bonus!
• Revenue/sales hungry and target driven individual, who is looking to make a real difference to our hotels.
• Attention to detail, by ensuring that each function sheet for our conference and events has all the relevant details included in order to deliver a seamless experience.
• Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and managers, and able to motivate your team
• Excellent communication skills; good organisational and administrative skills, proficient in Microsoft Word and Excel
• Willing to work a flexible schedule including evenings, weekends, and bank holidays.

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every Team Member throughout our brand of hotels. Each hotel delivers True Hospitality in their own way, making them unique. At the heart of it is our key core service skills.

• True Attitude:being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence:having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness:is about providing guests with what they need, and doing so in a timely and caring manner

We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes an inclusive, people focused culture.