Reservations & Events Specialist — Drive Bookings & Upsell

Valor Hospitality; Leeds; On-site; GBP 24,000 - 29,000; Full time

Job summary

Valor Hospitality is seeking a friendly Reservations and Events Agent in Leeds to join our team. You will be on the front line, handling enquiries, bookings via phone and online, and delivering attentive customer service to maximise occupancy and room rates.

The role involves upselling food and beverage packages, coordinating with reception on occupancy, no-shows and events, and contributing to a positive guest experience across 7 days.

Qualifications

• Excellent communication, interpersonal, and problem-solving abilities.
• A passion for hospitality and a relentless commitment to excellence.

Responsibilities

• Top quality customer service
• Working as part of a great team
• Take enquiries and bookings via telephone and online bookings
• Converting enquiries into sales
• Processing, amending and updating bookings as required
• Maximising revenue through upselling
• Administration and Technology savvy
• Available to work when the team and customer needs you most

Skills

Customer service

Communication

Hospitality passion

Job description

Valor Hospitality is seeking a friendly Reservations and Events Agent in Leeds to join our team. You will be on the front line, handling enquiries, bookings via phone and online, and delivering attentive customer service to maximise occupancy and room rates.

The role involves upselling food and beverage packages, coordinating with reception on occupancy, no-shows and events, and contributing to a positive guest experience across 7 days.