Reservations & Events Leader | Revenue & Client Experience

Valor Hospitality Partners, LLC; Southampton; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Team member rates

Friends & family discounts

Dining discounts

Free meals on duty

Cycle To Work Scheme

Wellness program

Employee assistance program

Job summary

voco Southampton is seeking a Reservations and Events Manager to maximise enquiry conversion, manage the reservations process and deliver exceptional events. The role emphasizes pricing strategies, competitor analysis, and commercial awareness to drive revenue and client satisfaction.

Join Valor Hotels’ team at voco Southampton for a dynamic, customer-focused leadership position with strong emphasis on system management and compliance across all operational aspects of reservations and events.

Qualifications

• Proven experience in reservations and events management.
• Strong communication and customer service skills.
• Detail-oriented and highly organized.
• Knowledge of revenue management and pricing strategies.
• Experience analyzing market and competitor information.

Responsibilities

• Business accuracy: ensure all bookings are robust and accurate per processes.
• System management: operate reservation systems to brand standards.
• Pricing strategies: implement pricing to meet budgets and targets.
• Competitor analysis: keep up-to-date on competitor information and insights.
• Hotel showrounds: conduct showrounds to showcase facilities to clients.
• Commercial awareness: assess value of new business using demand calendars and market data.
• Compliance: follow cash handling, legal, and safety requirements.

Skills

Reservations management

Events management

Communication

Attention to detail

Revenue management

Market data analysis

Hospitality experience

Leadership

Tools

Reservation systems

Job description

voco Southampton is seeking a Reservations and Events Manager to maximise enquiry conversion, manage the reservations process and deliver exceptional events. The role emphasizes pricing strategies, competitor analysis, and commercial awareness to drive revenue and client satisfaction.

Join Valor Hotels’ team at voco Southampton for a dynamic, customer-focused leadership position with strong emphasis on system management and compliance across all operational aspects of reservations and events.