Group Operations Support Manager

Eclipse Hotels Group; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Discounted room rates at over 5,000 I

Employee Assistance and Welfare

Healthcare support (Simplyhealth)

Life insurance from day one

Retail discounts

Complimentary meals on duty

Employee of the Month/Year awards

Recommend a Friend scheme

Training and development opportunities

Job summary

Eclipse Hotels Group in London is seeking a Group Operations Support Manager to drive guest experience, people development and commercial performance across our hotel portfolio. You will lead hotel teams, manage revenue and costs, and collaborate with Head Office to implement performance improvements.

You will help attract, recruit, develop and retain talent, ensuring brand standards are met and guest satisfaction remains high across all properties.

Qualifications

• Experience as General Manager or Deputy Hotel Manager in a branded hotel.
• Understanding of front office, F&B, finance, revenue and HR.
• Knowledge of food safety and health & safety standards.
• Experience delivering training and maintaining training records.
• Proactive, enthusiastic leadership under pressure.
• Ability to build relationships with guests and colleagues.
• Excellent communication, organisational and administrative skills.
• Proficiency in MS Word, Excel and PowerPoint.
• Flexibility to work evenings, weekends and bank holidays.

Responsibilities

• Overseeing hotel operations, including revenue, finance and human resources, to maintain high service standards and achieve business objectives.
• Driving sales, revenue and profitability while regularly reviewing labour costs and other operating expenses.
• Supporting all hotel departments to meet or exceed brand standards.
• Working closely with brand partners and Head Office to review performance and put effective action plans in place.
• Helping teams attract, recruit, develop and retain talented people.
• Identifying training needs and supporting the delivery of training that builds skills and confidence.
• Keeping the Company Director and Head Office teams informed of operational issues.

Skills

Leadership

People management

Communication

Organisational skills

Attention to detail

Microsoft Office

Tools

Microsoft Word

Excel

PowerPoint

Job description

At Eclipse Hotels Group, great hospitality starts with great people. We are an international, family owned hotel group headquartered in West London, with a portfolio that includes Holiday Inn and Holiday Inn Express hotels across the UK, Europe and the Caribbean.

We are looking for a Group Operations Support Manager to help our hotels thrive. This is an exciting opportunity to join a growing business that is passionate about delivering memorable guest experiences and creating a workplace where people feel valued, supported and inspired to succeed.

Working closely with our hotel teams and Head Office, you will provide leadership and practical support across our hotels. You will help strengthen business performance, develop our people and bring brand standards to life, ensuring every hotel offers a warm welcome and exceptional service.

What we offer

Join us and enjoy a range of benefits, including:

• Discounted room rates at over 5,000 IHG hotels worldwide, plus 50% off food and beverage services

• Employee Assistance and Welfare Programme

• Simplyhealth healthcare support

• Life insurance from your first day of employment

• Cashback and discounts with leading high street retailers

• Complimentary meals while on duty

• Employee of the Month and Employee of the Year celebrations

• Recommend a Friend scheme

• Excellent training and development opportunities, including bespoke company and IHG branded training

Your role

As Group Operations Support Manager, you will help hotel teams deliver excellent results across guest experience, people development and commercial performance. Your responsibilities will include:

• Overseeing hotel operations, including revenue, finance and human resources, to maintain high service standards and achieve business objectives

• Driving sales, revenue and profitability while regularly reviewing labour costs and other operating expenses

• Supporting all hotel departments to meet or exceed brand standards

• Working closely with our brand partners and Head Office to review performance, identify areas for improvement and put effective action plans in place

• Helping teams attract, recruit, develop and retain talented people

• Identifying training needs and supporting the delivery of training that builds skills and confidence

• Keeping the Company Director and relevant Head Office teams informed of operational issues and ensuring timely follow-up

How we work

We care about people, and we bring our promise of True Hospitality to life every day. Each of our hotels has its own character, but we share a commitment to making every guest feel welcome and cared for.

You’ll help our teams put these values into practice:

• True Attitude: Showing care, making a positive difference and building genuine connections with our guests.

• True Confidence: Bringing the knowledge and skills that help guests feel they can rely on us throughout their stay.

• True Listening: Listening carefully, noticing the small details and understanding what each guest wants and needs.

• True Responsiveness: Responding promptly and thoughtfully, with care in every interaction.

What you’ll bring

We’re looking for an approachable, confident leader who enjoys supporting people and helping hotels perform at their best. You’ll bring:

• Previous experience as a General Manager, Deputy Hotel Manager or in a similar management role, ideally within a branded hotel

• A well rounded understanding of front office, food and beverage, finance, revenue and human resources

• In depth knowledge of food safety and health and safety standards

• Experience delivering training, supporting team development and maintaining accurate training records

• A proactive, enthusiastic approach and the ability to stay composed and motivate others under pressure

• The ability to build strong working relationships with guests, hotel managers and colleagues

• Excellent communication, organisational and administrative skills, with strong attention to detail

• Proficiency in Microsoft Word, Excel and PowerPoint

• Flexibility to work evenings, weekends and bank holidays as required

Join our team

Eclipse Hotels Group is an equal opportunities employer. We welcome people from all backgrounds and are committed to building a diverse team and an inclusive culture where everyone feels valued and respected.