Room Attendant

Eclipse Hotels Group; West of England; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Discounted rooms

50% off F&B

Employee Assistance Program

Health plan

Life insurance

Retail discounts

Complimentary meals on duty

Job summary

Eclipse Hotels Group is seeking a Room Attendant for Holiday Inn Bristol City Centre. The role focuses on delivering high cleanliness standards across guest bedrooms, including full departures and in-house room cleans. You will maintain hygiene, restock amenities, and assist the housekeeping team to ensure guest comfort.

Join a diverse, equal-opportunity employer with benefits and discounts across 5,000+ IHG hotels worldwide, including meals on duty and health plans.

Qualifications

• Attention to detail and a keen eye for cleanliness.
• Able to work well in a team and support colleagues.

Responsibilities

• Service and clean guest bedrooms to high standards.
• Ensure all rooms are cleaned before end of shift.
• Change bed and bathroom linen; mop floors and wipe surfaces.
• Replenish courtesy items and report any defects or maintenance needs.
• Lend a hand to colleagues and follow health and safety procedures.
• Record and report lost items and guests' belongings.

Skills

Attention to detail

Teamwork

Customer service

Job description

We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes inclusive, people focused culture.

• Service and clean our guest bedrooms (whether this be full departure clean, or a pull up for a current inhouse guest).
• Ensure that all your allocated rooms are cleaned to standard before the end of your shift.
• Change bed & bathroom linen.
• Mop and clean our bathroom & bedroom floors, cleaning & wiping surfaces.
• Ensure that all mirrors and internal windows are clean and free of debris & grease.
• Replenish any of our courtesy items in all rooms. This also includes any bathroom amenities.
• Complete non-daily tasks such as flipping mattresses, cleaning curtains, high dusting as and when required.
• Report any defects, maintenance or repairs within guest rooms as soon as possible on the hotels maintenance recording system.
• Lend a hand to colleagues in other areas of the Housekeeping Team when requested by the Housekeeping Supervisor.
• Must follow at all times Group Policies and procedures with regards to Fire, Health & Safety, Security standards.
• Record and store any of our guests' items that have been left behind or lost.

Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn and Holiday Inn Express, located across the UK, Europe and the Caribbean. An excellent opportunity has arisen for a Room Attendant at Holiday Inn in Bristol City Centre. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience. Our guests deserve the highest level of cleanliness and comfort within our bedrooms, and it is your job to ensure that this happens. You will ensure that each bedroom is cleaned to the highest standards, whilst reporting any defects.

Join us and enjoy our excellent benefits:

• Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services
• Employee Assistance and Welfare Program
• Health Plan
• Life Insurance
• Cashback and discounts on the leading high street retailers
• Complimentary Meals on duty