Food and Beverage Assistant

Exclusive Hotels and Venues; Lower Beeding; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Service charge

Stay discounts across hotels

50% discount on Food & Beverage dining

Free meals on duty

Gym access

Employee Assistance Programme

Hospitality Essentials discounts

Growth opportunities

Job summary

Exclusive Hotels and Venues at South Lodge (Horsham) is seeking a Food and Beverage Assistant for The Pass. You will deliver warm, attentive hospitality across restaurant, bar and lounge, supporting seamless service and guest satisfaction.

Join a Michelin-starred environment with great benefits, service charge, stays at group hotels at favorable rates, free meals on duty, gym access, and growth opportunities within the Exclusive Collection.

Qualifications

• Excellent communication and guest-service skills.
• Ability to work under pressure in a fast-paced environment.
• Good attention to detail and accuracy when serving guests.
• Team player with a positive attitude and willingness to learn.

Responsibilities

• Provide warm, attentive service across restaurant, bar and lounge areas.
• Take accurate food and drink orders and communicate clearly with the kitchen.
• Serve dishes and beverages to the required standards of timing and presentation.
• Set up, clear and reset tables efficiently to support smooth service.
• Maintain cleanliness and organisation in all service areas.
• Offer confident menu knowledge and assist guests with queries or recommendations.
• Process payments accurately and follow company procedures.
• Support Food & Beverage operations across breakfast, lunch, dinner, events and bar service.
• Follow food safety, allergen and health & safety procedures at all times.

Skills

Communication

Guest-service

Teamwork

Attention to detail

Job description

The following content displays a map of the jobs location - Horsham

£13.05 per hour plus fantastic benefits!

Working Hours:

24

Location:

Horsham

Closing Date:

08/10/2026

Job Category:

Restaurants and Bars, Conference and Banqueting

Properties:

South Lodge and The Spa, Horsham, West Sussex

Departments:

Restaurant

Job Introduction

South Lodge, a part of the Exclusive Collection, is home to a Michelin-starred restaurant and the lakeside lodges, The Reeds, which offer a serene retreat where nature, luxury, and wellbeing meet. Together, they create an environment that embodies elegance, creativity, and meticulous attention to detail.

You will join as a Food and Beverage Assistant at The Pass, delivering warm, attentive hospitality and supporting seamless service across our Food & Beverage areas. Here, your contribution will help create memorable moments for every guest while developing your skills in a supportive and collaborative team.

At South Lodge, we believe in rewarding our team for their passion and dedication. As part of our team, you’ll enjoy:

• Competitive pay, plus service charge
• Great rates for stays across all our hotels and 50% discount on Food & Beverage dining
• Free meals while on duty
• Free access to the on-site gym and parking
• Access to our Employee Assistance Programme and wellbeing resources
• Exclusive discounts and perks through Hospitality Essentials
• Opportunities for growth, learning, and internal movement within the Exclusive Collection

Key Responsibilities

• Provide warm, attentive service across restaurant, bar and lounge areas.
• Take accurate food and drink orders and communicate clearly with the kitchen.
• Serve dishes and beverages to the required standards of timing and presentation.
• Set up, clear and reset tables efficiently to support smooth service.
• Maintain cleanliness and organisation in all service areas.
• Offer confident menu knowledge and assist guests with queries or recommendations.
• Process payments accurately and follow company procedures.
• Support Food & Beverage operations across breakfast, lunch, dinner, events and bar service.
• Follow food safety, allergen and health & safety procedures at all times.

Person Specification

• Strong communication and guest-service skills.
• Friendly, confident and professional approach.
• Ability to work well under pressure in a fast-paced environment.
• Good attention to detail and accuracy when serving guests.
• Reliable, punctual and committed to high service standards.
• Team player with a positive attitude and willingness to learn.
• Smart personal presentation and understanding of basic food hygiene.

We are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression, and a culture where people who share our values can thrive.

As an equal opportunities employer, we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know.